Zilch Customer Service & Communication Skills

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JD Williams - www.jdwilliams.co.uk
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janetpike's review of JD Williams - www.jdwilliams.co.uk

“Zilch Customer Service and Communication Skills”


written by janetpike on 29/06/2019

Ordered some expensive underwear and was given an estimated delivery date. Three days after was getting worried about non-delivery so chatted and was told my delivery would reach me by 8 pm that day. It didn't so I chatted again. This time I was told someone would ring me. No-one did. So I chatted again. This time I was told I had been given a refund. Checked my bank account. I hadn't. Told it would take 5 days to hit my account. Why?! My transfer to them was immediate. Will never deal with this second-rate company again. Shoddy service. Would given no stars if I could.

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