Totally awful experience

Starplan Bedrooms
92.0% of users recommend this
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Gillianhill63's review of Starplan Bedrooms

“Totally awful experience ”


written by Gillianhill63 on 23/04/2024

I ordered wardrobes and was looking forward to getting them. They were installed then I noticed the cornice and plinth were a different colour than the doors. The paint and cornice were a taupe shade and the doors a grey shade. Also one of the doors bowed slightly. I went to the store in Boucher Road in Belfast expecting to be dealt with in a helpful and professional manner- how wrong was I. I then received a call from the “Customer Service” Department in Dungannon who alerted very rude and totally refused to help - oh but if I paid to have the problem fixed they could fix it!!!! Also were extremely rude and told me I didn’t have any rights! Now I am having to go to the Ombudsman and the small claims court to get a resolution and I will never be shopping at Starplan again. These bad reviews seem to be a trend off late unfortunately if you look at Trustpilot!

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