Don't bother

We bought a Beko freezer last October. Low and behold, just over a year after purchase, it's stopped working. Contacted the company I bought it from, who transferred be to a Beko advisor, who said they were not prepared to do anything for us, as it was out of warrenty. Now I'm not being funny but should a freezer really only last for 13 months???? They offered me the option of paying £120 for someone to come and take a look or I could pay £13.99 per month to take out cover with them - I've never heard of a £230 freezer costing so much to cover in all my life! They were completly unprepared to help in any way and have now lost both mine & my family and friends business (although I'm sure they probably don't really care, so long as the money is coming in from elsewhere!) The advisor didn't have the time of day and would not even consider helping in anyway. Thanks for the 'I don't care attitude' which is all too common these days.