Spares for Fox reels

I have a lot of Fox gear among my fishing tackle, all of which is good value, well made items with one exception - a pair of Stratos 10000 FS reels. At separate times, both have suffered broken free-spool levers. Neither have been handled roughly and have sustained damage at different times and without just cause. That wouldn't have been so bad if I'd been able to get replacements from Fox, but not only are they unable to supply spares, their Customer Services will not even reply to a polite enquiry about replacements. A big thumbs-down for Fox reels and Fox Customer Services. I wish I'd known in advance how poor the after-sales service was.