*Worst customer service I have ever experienced*

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Fox Stratos FS 10000 Fishing Reel
★★★☆☆
2.7
From 24 reviews
38.0% of users recommend this

  • Value For Money

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jjhmartin411's review of Fox Stratos FS 10000 Fishing Reel

“*Worst customer service I have ever experienced* ”

★☆☆☆☆

written by jjhmartin411 on 10/07/2015

I've been using these reels for around 7 years now, on the first 5 years I thought they were quite good value for money, but then basically everything started going wrong. The clutch on all 3 of my fs10 000 seized, and the anti reverse just broke off.

I have tried to get them repaired at FOX on numerous occasions with some sort of excuse each time. The latest being that these reels have been discontinued and they can no longer help me.

In the 12 years that I have been specimen angling I have sworn by FOX and would generally only buy FOX products, now I refuse to ever buy anything FOX again....

The least one could expect from the so called "Giants" in specimen products would be good customer service.

"Shame on you FOX"

  • Value For Money

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