2.9 / 5
50% of users recommend this

Franklin195's review of Fireplaces Are Us - www.fireplacesareus.co.uk



Written on: 13/10/2017 by Franklin195 (1 review written)

Found BLACK marble hearth and back panel on website and as I never trust an internet image to be accurate I telephoned FRUS and explained to salesman that I wanted the 'jet black marble without any silver speckles through it and it must be black as black can be'. Simples? not for FRUS! What they sent was LIGHT GREY! Luckily I purchased with credit card and after lenghty dealings with such ignorant customer service, legally they eventually had to take their ugly product back and I received full refund.
Based on my experience and reading other reviews about FRUS they seem to just want sales without any consideration whether product is correct for customer or not.
I have since gone to the showroom of a 'reputable' company and after explaining what happened with FRUS they ordered in a panel and hearth for a small deposit. So there are other options out there.
Please take my advice and save yourself a lot of hassle. AVOID FRUS.

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