Poor after sales, hard to get replacement, & expensive

3.6 / 5
From 9 reviews
44% of users recommend this
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tofiz's review of Panasonic Epilator ES-WD71


“Poor after sales, hard to get replacement, and expensive”

Written on: 11/11/2013 by tofiz (20 reviews written)

I bought this panasonic wet-dry women's epilator ES-WD71 fr Singapore. Cost me S$149. It comes with changeable heads such as under shaver head or epilating head. After 2 yrs the shaver was in want for a change as it doesn't shave as efficiently.

At the time of buying I was told that the shaving blades can be replaced, but when I contacted another outlet they told me I had to go back to the outlet ( electronic store) I bought it from. I did so but they told me they don't carry those accessories.

After trying to search for the replacements for so long,I called up Panasonic Singapore and they told me it is not sold to any outlets and only their headquarters sell it ( w GST shaving blades S$19.68 outer blades S$21.06 ) but they were out of stock currently and that I'd have to wait abt 3-4 weeks before their stock replenishes. Which by that time I would be out of the country!! And when I asked how could they help me then as I need to replace the blades, their mere reply was that they can't help me, all the help the could do was to order the blades which would take 3-4 weeks to arrive. I even asked for a contact where I could get help from to obtain the blades from outside the country, they apologized and said they can't help.

Even after googling the internet to find the shaver blades i cant find anything resourceful to near where I am. Perhaps with such inconvenience of getting replacement for such a common product and even the blades and foil are not cheap, it would be better to go with traditional shavers which you can purchase abt 4 for under S$10.

Liamtaylor's Response to tofiz's Review

Written on: 15/11/2013

Agree with you on this point

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Solideogloria's Response to tofiz's Review

Written on: 30/06/2015

You don't mention whether you live in Singapore or not. The problem with buying electrical goods from outside your own country is that when you bring it back to where you live, it is considered a "grey import" and you will have trouble getting parts and service for the item, and the warranty/guarantee is not valid anywhere except in the country where you purchased it.
More often than not, the product has got a different name and/or series number than in the country of purchase, and even if the local outlet says that they have parts, they probably do, they just don't know it - and if they did know, they are not really permitted to sell you an item which they cannot say for certain will be safe to use.
If I were you I would take the shaver with you to a dealer and see if the blades for the ES-WD72 fits - they look similar and may fit.
Good luck.

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