Not so much good as distinctly awful

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Good Energy -
23.0% of users recommend this

Guest's review of Good Energy -

“Not so much good as distinctly awful”


written by on 28/03/2012

We recently moved into our flat and decided to continue using Good Energy, as set up by the previous occupiers. Within a week of moving in we sent them a direct debit order whch they promptly lost. When i rang up to enquire what was happening they said that if we sent them another form they would get back to us promptly and gave us an estimate of the direct debit amount. Several more weeks passed with no word, we recieved an estimated bill which we confirmed was very close to our actual usage. When we rang up to see what was going on, they confirmed that they had recieved our direct debit order, just hadn't bothered to tell us, and that despite having sent us an accurate bill, they were going to take a monthly direct debit of nearly double the value. When I pointed out that we were not using that much electricity and that they were clearly hugely overcharging us, they finally ran our information through their computer system again, and raised our direct debit further. Needless to say we cancelled it that afternoon and switched our energy supplier immediately. The staff are incompetent, unhelpful and I wouldnt trust a word they say.

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