Bad customer service & keep taking money after closing acc

2.0 / 5
22% of users recommend this
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dpjc2's review of Ovo Energy -


“Bad customer service and keep taking money after...”

Written on: 03/02/2014 by dpjc2 (1 review written)

I would pay more to avoid this frustratingly bad company.

Problems started when they increased my direct debit without any consent or even a new meter reading, the increase was over double what I had been paying. I emailed to say that I didn't consent to this increase and they carried on regardless. I then phoned the company (which you have to pay for) and spent over an hour arguing about the increase which they finally reduced, however over the year they still took an extra £447 off me than they should.

Finally when I cancelled with Ovo they took a extra months payment after sending my final statement, and I had to ring them to get my money back (more cost), which they don't pay interest on.

My advice is to save yourself time and hassle and use a different supplier!

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