Willow Windows - www.willowwindows.co.uk

The installation of our double-glazed windows and conservatory in 2014 went well, with a couple of damaged items being replaced quite quickly (before I paid the balance). We now have one misted window pane in the conservatory, which is covered by the guarantee, however there seems to be no willingness to honour the guarantee. The telephone is permanently on answerphone, with no messages returned, likewise using the website contact form - no response. Over the last two months I have only received a promise of a further call, having contacted the company via Facebook, but the follow up has not materialised despite more chasing. I would not recommend this company if you wish to have a genuine guarantee for the product you purchase.

Fantastic experience from Willow Windows , even though there was a mix up of installation dates , Willow Windows went out of their way to find another team to honour our installation date , they were fantastic , amazing and it was a pleasure to have them fit my windows , I highly recommend them and their team of people , they were really competitive too.

Angela and Paul Holmes

Chelmsford

Had a porch and French doors installed. The salesman was very polite and went through everything with us. Both the porch and doors were installed fine.

One of the catches on the French door wasn't aligned quite right so had to call them back to get this fixed, which they did in a timely fashion.

Having had the work done after about 2 years one of the double glazed windows went faulty and was covered under the 10 year guarantee. I contacted their after sales who informed me that they would get back to me shortly. After a couple of days i hadn't heard anything so i called them again only to be told they couldn't find my contract. Having sent an email with photos of what the problem was, i had to keep contacting them to chase them up as i was not getting any feedback as to what was happening. Eventually they found my contract and replaced the faulty window (a good 2 weeks after my initial complaint).

Going on to the porch...when there's heavy rain i get a puddle due to the rain overflowing from the groove where the door slides. There's no drainage and the groove is not clogged up with debris etc.

Coming back to the French doors... after 3 year the brickwork above the French doors has dropped where it hasn't been supported correctly. This is now bowing the door frame and the upper trim inside the house. As a result the cavity wall insulation is coming through the gap.

I contacted them 3 times before anyone called me back. Once again i sent photos via email showing the problem. I was told the person who deals with it is not in the office and i'd be contacted the next day. I was not contacted and every time i call i get told the person is "not at the desk", "in a meeting" etc. It's been over a week and still no one has come back to me. Yet very interestingly when i phoned the showroom asking for a quote on a conservatory i got a return call within 5 minutes!!

As yet still awaiting the outcome with the brickwork etc.

My advice would be not to use these guys, because if something does go wrong they are not not interested, a real classic example of once they've got your money they don't want to know.

We visited the showroom and the staff were very friendly and professional, after booking an appointment they came round and designed our conservatory. We are extremely happy with the workmanship and will highly recommend Willow Windows to all my friends and family.

Thank you