10 windows & 2 doors October 2011,Don't get there doors!!

3.9 / 5
75% of users recommend this
  • Value For Money

Inchinnan's review of Advanced Double Glazing Windows and Conservatories


“10 windows and 2 doors October 2011,Don't get there...”

Written on: 30/03/2012 by Inchinnan (1 review written)

Decided to go with Advanced,salesman fine better than other companies,surveyor good and helpful,job was installed fine a few niggles but guys happy to fix anything i wasn't happy with.

Then the problem starts,noticed that the back door wasn't holding draughts,then when it was really windy room was freezing.Phoned advanced had to wait 3 weeks for technician,guy came out power drill and allen keys and fixed,1 month later same problem door or door frame are of poor quality,had to wait a month this time in February for a technician,guy came out and done the same as the previous technician,i signed the form stating i was happy but put a disclaimer saying i had no confidence the fix would last.3 weeks after last technician same problem,Customer service want to send another guy out with power drill and allen keys but i want frame checked or a new door.Never phone you back very frustrating.

The windows are good and have made a difference but the doors are of poor quality,i would get the windows in my experience but don't touch the doors unless you enjoy draughts

  • Value For Money

Lisa2603's Response to Inchinnan's Review

Written on: 14/07/2013

DO NOT TOUCH ANYTHING! The company is full of lies, disgusting staff, disgusting customer service. Never ever will I promote this company.

Reply to this comment

Theadvancedgroup's Response to Inchinnan's Review

Written on: 24/07/2015

We are sorry that you have had a bad experience however we are not sure who you are as you have remained anonymous.

We strive to give good service and would like the opportunity to correct any past problems that you have, Please contact our remedial department or send an email to us and we will look after you.

The Advanced Group Customer Care Team

Reply to this comment
Report this review
Was this review helpful? 0 0