Awful company & dreadful customer service.

Sky Digital
19.0% of users recommend this
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san jose's review of Sky Digital

“Awful company and dreadful customer service.”


written by san jose on 12/08/2017

Awful customer service. I put a complaint in on 1 August. I was told that I would have an update within 72 hours. I didn't. They have replied since, but not addressing what I actually complained about.
They have changed my package, without telling me.
They have increased what I have to pay, without telling me.
I do not want the new package, as I was happy with the old one, so I am certainly not going to pay more.
I have had no response to this aspect of the complaint and it's now 11 days later.
I've asked for my complaint to be dealt with by somebody who knows what they're doing and actually addresses what I've said. I've heard nothing.
Can't get through by phone. Can't get an answer on Facebook.
Really poor company.

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