Very Disappointing

4.4 / 5
88.4% of users recommend this
  • Value For Money

toothpaste's review of Dental Departures -


“Very Disappointing”

Written on: 07/07/2013 by toothpaste (1 review written)

Booked my holiday specifically to have dental work done.

The first appointment consisted of three individual X-rays, plus a full one, and was advised of the work which needed to be done, plus a deep clean costing between 7-9000 bht.
Advised to have the clean done first which I agreed to. Was also asked to sign a consent form there and then, to have all the work done, which I refused. I asked for a copy so that I could actually read and understand what needed to be done. They weren't very happy about doing that, but when I insisted they finally agreed.
Booked the appointment for the deep clean, and had that done. The result was good.
They said I needed 3 fillings, and numerous teeth which required deep root canal work done, plus crowns. There were other teeth which I felt needed a filling, and wanted to discuss the matter with the dentist. The receptionist advised me that I had to discuss it with her.
I agreed to have the 3 fillings done, which they did. That night I had a raging tooth ache ( one of the teeth which they had filled). Nest morning I went to the chemist and got some antibiotics and strong pain killers which I required for the next 6 days.
I did not return to the dentist, had lost all confidence in their honesty and ability.
Very disappointing. I have a number of friends who were also going to go depending on how I went, and I have advised them of my experience. They and I will have all work done here in Perth.
Would NOT recommend them to anyone. All they seemed to be interested in was doing the crowns and money paid in advance.
I'm sure that this review will not be featured on your site.
Veronika hankin

  • clean & fillings & x-rays $12900bht

    Goods purchased & cost

By Dental_Departures_Customer_Care

Written on: 12/07/2013

Hi Veronika:

We are sorry to hear about your experience with Sea Smile Dental Clinic in Phuket, Thailand. Dental Departures takes your quality of dental care very seriously. Dental Departures is your advocate and we will escalate your issue with Sea Smile Dental Clinic immediately.

Sea Smile should absolutely provide you with a copy of your consent questions asked. Second, Dental Departures will discuss your case with Sea Smile Dental Clinic to ensure that they were not recommending excessive dental treatment with crowns.

Unfortunately, with deep cavities that require dental fillings there will be a period of discomfort lasting from several hours to a couple days. The vast majority of dental clinics in Phuket, Thailand require deposits as there is an unfortunate tendency in Phuket for tourists to not pay for their dental care after they have received treatment.

Please let us know if there is anything else that we can do to help. Please e-mail us at anytime or call us toll free in Australia or Thailand.

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