written by on 02/11/2016
We bought a preloaded card to keep our cash safe in US planning to top it up as we went. We had loads of trouble re-loading it, only to find out you have to do that in your country of origin! Completely pointless. Several frustrating calls to clueless customer service staff (at one point they put me through to a duty staff member in UK who could only help if I had some premier product) we spent about 40 minutes on the phone before deciding we couldn't cope with the hassle so upload the rest of our savings. One month later we've come home and transferred what's left to our account. I just had a call to say that they accidentally credited an extra $500 6 weeks ago and they now want it back. Appalling customer service.
Definitely do not recommend!!
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