Autonet Insurance Reviews - autonetinsurance.co.uk

Autonet Insurance Reviews - autonetinsurance.co.uk
★★★★☆
4.3
88.0% of users recommend this
  • Customer service

  • Value For Money

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Latest Reviews

“Changed to same van the tried changing tripple PRICE...”

★☆☆☆☆

written by acBallard241 on 02/04/2024

Legal rip offs with clauses and slams you with big money if change cars tried charging 3x amount for same car then wanted 250£ to cancel… DO NOT USE THESE INSURANCE 

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“Easy to deal with ”

★★★★★

written by StephanieTierney on 01/03/2024

Been with insurer multiple times with zero issues, they have always been easy to deal with in regards to any changes

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“Simply straight forward application form quick and easy.”

★★★★★

written by 54Cahill on 09/10/2023

Applying for car insurance was straight forward quick and easy to every detail not only that reasonbly priced. Keep up the service.

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“PLEASE JUST DONT”

★☆☆☆☆

written by JavonYork498 on 05/10/2023

I called to cancel my policy after under 6 months as io sold the car. I was told that whilst Autonet would waive the cancellation fee, there was no money due to me and they would actually be charging me £12.91 for early cancellation. How is that even logical???

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“Easy and quick to use”

★★★★☆

written by PhillipLarson on 02/08/2023

Very easy to use and questions straightforward to answer. Took me about half an hour to complete the form for car insurance. Not bad for an OAP not used to computers, so well done on the format.

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“I don't trust Trustpilot”

★★★★☆

written by 484Moore on 18/06/2023

As Trustpilot remove the reviews they don't like I don't use them. Autonet was an easy link away from Go.Compare. I'm happy without human interaction. It's a broker, and states clearly that it takes an admin fee (included in the quote) of about 10%. But considering it was more than £300 less than my renewal with Directline, which had doubled since last year, that's fine. I know the courtesy car isn't guaranteed, but hey?

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“Not what it says on the packet”

★★☆☆☆

written by Lcccexpert on 03/06/2023

I didn’t get what was advertised. It advertised 7 day courtesy vehicle, when you have paid and you read everything, no courtesy vehicle is provided. Needs the Trading Standards to look into this.

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“Very good exsperience”

★★★★★

written by Fraser318 on 14/04/2023

I found the website easy to use brilliant way its done i would highly recomend them to my frienss

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“Insurance”

★★★★★

written by EvangelineHudson on 06/03/2023

Good service from a very helpful insurance co that seems to have good knowledge of car insurance business all the way through.

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“van quote”

★★★★★

written by cynthiawales on 26/11/2022

got a quote theough comparison site and took up the best option with autonet. fast efficient and with no stress. definately the easiiest way to get insurance these days. covered straight away

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“Good service I would recommend.”

★★★★☆

written by Telf45 on 24/09/2022

Good service I would recommend.

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“Easy peasy”

★★★★★

written by Peckf on 28/07/2022

So easy to deal with information required was easy to supply. Found perfect insurance for my van at very reasonable cost, what more could you ask for.

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“Avoid like the plague”

★☆☆☆☆

written by Jamesewan86 on 15/06/2022

Quote may seem reasonably priced, but beware of making changes mid policy, rediculous admin fee…. And pray you don’t need to change vehicle, absolutely shocking the prices they quote, and to cancel just kiss your hard earned money goodbye! Never had to make a claim but i would imagine that going by any other time I've had to deal with this awful company it would be a disaster! Please go elsewhere, try esure, saved the day for me after the eyewatering prices this clowns were quoting mid policy and have been a joy ever since… don’t be sucked in by the reasonable initial quote! Run!

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“simple to use”

★★★★★

written by Jarvislm409 on 04/06/2022

very simple to use and a good price, many thanks. this is ideal for those of us that own and use classic historic vechicles

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“Very easy ”

★★★★★

written by CapitanoMark on 07/05/2022

Very easy and good online service and competitive price, will see during my first year if I will confirm the five star review.

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“Disgusting ”

★☆☆☆☆

written by Cartan on 28/04/2022

I have changed my car not only were they doubling the insurance policy but when I said I would cancel I was quoted £50 cancellation, I understand that, when they put me back to customer service she said I needed to pay £76 She said when they insure us they get a loan from Close bothers for us (LOAN?)and we had to pay the remaining loan off, even though we have cancelled the insurance,I have never know that EVER, you cancel your insurance and only pay up to the day you cancel and possible cancellation fee not a loan? This company quoted us 2 cancellation fees with in 30mins and insisted we pay the higher one, customer care was shocking, DO NOT GO WITH THIS COMPANY

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“Dire service needs ”

★☆☆☆☆

written by Nylan227 on 08/04/2022

Dreadful customer service, despite all of their downward communication being via email they refuse to take basic instructions via this method. They force you to use their non answering call centre lines, be prepared to waste hours of your life.

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“new insurance”

★★★★☆

written by windbreak on 16/02/2022

Very pleased with my new policy for my van from AUTONET just what I need, PROBLEM I have is why the quoit over the phone to renew after being an AUTONET customer for ten years with no claims was £350 dearer, Why don't insurers reward safe genuine and regular customers, as not to do this only makes people look elsewhere, I do feel safe with AUTONET and will happily do business with them in the future.

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“Highly Irritating”

★☆☆☆☆

written by Carsen491 on 07/12/2021

Spoke to the most gormless inattentive female ever who simply didnt listen or pay attention to the details I was giving her;Despite warning I would terminate the call if she continued,it made no difference and that was the outcome. Pay through website if you can.

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“Disastrous experience ”

★☆☆☆☆

written by TyshawnCarr on 02/12/2021

Disastrous experience. I changed the insurance address, the new zone is more risky and they will increase the price from £112 per month to £166 per month. I have received confirmation that the cost will be £166. I thought about cancelling insurance at all because of such a price, but if I cancel the insurance, I am obliged to pay the entire cost. Then they sent me a letter that I owe them another £387 for changing the address. I turned to the support service and they told me that £387 is an increase in prices for changing addresses and withdraw £154.80 from the card, it's 40% of £387 and the remaining 60% will be distributed to the rest of the months. The next day they send a letter that my insurance already costs £203 per month, it's Ford insurance and my driving experience is 10 years without any incident. I've never seen a worse attitude towards customers.

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Asked by jobbins73 on 21st July 2018 Report this content
How can I change my car over on my insurance?

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Asked by Loopylou29 on 27th August 2016 Report this content
I'm just wondering if anyone has been charged a loss of commission fee as well as an admin fee from Autonet? I've never heard of this fee while trying to cancel my insurance police.

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Answers (1)
Report this content traceymawer Written on: 31/08/2016
They are rip off merchants they took money out of my account using my card details without my knowledge. I gave never heard of loss of commission. I would go to the insurance ombudsman if I was u.they use any excuse to get money from you .look through the papers they sent you to see if it's on there.
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