What Customer Service?

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Claires Accessories
★★☆☆☆
2.3
36.0% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

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Stephenmcghee's review of Claires Accessories

“What Customer Service? ”

★★★☆☆

written by Stephenmcghee on 13/02/2024

Worst Customer service I have ever experienced. Tried to access their online club to claim the first of my free "earrings for a year" and cannot get in with the details I supplied in store. I have have emailed them requesting they contact me and supplied email and telephone details. No response whatsoever. Don't waste your time trying to phone them. On hold for 18 and a half minutes and then call is automatically terminated. That's 54 minutes of my life I won't get back. Going to go back to the store and if not resolved I will contact Trading Standards as I feel that Claire's are acting in a wrong manner.

  • Hamilton

    Branch Visited

  • Ear piercing

    Goods purchased & cost

  • Quality of service

  • Layout of shop

  • Value For Money

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