Poor communication, poor service.

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ana_qi's review of Maid2Clean Domestic Cleaning Company - www.maid2clean.co.uk


“Poor communication, poor service.”

Written on: 30/08/2012 by ana_qi (1 review written)

I have used Maid2clean (Worksop) for the past few years and the standard of service has dropped considerably in the last 6 months. My regular cleaner left due to a family emergency and since then the agency has struggled to find me a replacement. I am chronically ill and disabled so a cleaner is a necessity rather than a luxury but I've been left for weeks at a time without help, not knowing when or if anyone was coming. I have been sent completely unsuitable cleaners, one was not physically fit enough for the job, another finished early, took half the money and left my house unsecured, a third finished the work in half the time but didn't do anything properly. The office seems incapable of understanding or passing on messages and they have no concept of my local area. They sent me one cleaner who lived 35 miles away to do a 3 hour clean! She didn't accept the job. They were unable to provide me with a cleaner or even temporary cover so I told them I no longer wished to use their service. Due to my experiences I cannot recommend them to anyone.

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