Staines Vue = zero stars

Click here if this is your business
★★☆☆☆
1.8
16.0% of users recommend this
  • Choice Of Films

  • Refreshments

  • Customer Service

  • Value For Money

Click here if this is your business

qiClarke412's review of Vue

“Staines Vue = zero stars”

★☆☆☆☆

written by qiClarke412 on 23/01/2022

Let us into screen late due to cleaning, missed 5-10mins of film. Poor numbering of seat rows made it impossible to find correct seats in the now dark cinema - disrupted viewing for another 5 mins from mobile phone lights etc.
Touchscreen food ordering gave no warning booking ref needed at collection. Staff attitude (including manager rude and ridiculous) - missed another 5-10 mins of film.
Online complaint response was 'should have spoken to the manager during visit) - we did, a very immature teenager.
Company clearly has no interest in customer services.

  • Vue - Staines

    Cinema Visited

  • Choice Of Films

  • Refreshments

  • Customer Service

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0