Floor Mats - www.floormats.co.uk

Floor Mats of poor quality; I purchased two mats and only used them for ten days. Completely ruined.

Mats are okay. Low price but not qualitative. It tiers soon.

Delivery over a month

Refused to cancel the order

Non communciation via phone

Made refund to stop me returning and then took it back later

As underhand as you can imagine

Say they are UK company but based in Germany

Avoid and go to another supplier instead will save yourself much stress and heartache in the process

Item undelivered after 3 weeks (Expected in maximum of 10 days), call centre queues for 15 mins each of 5 times calls unanswered, refund now applied for via PAYPAL

I purchased an item on the premise it was a UK based company. Turns out its in Germany. The item I bought was faulty and they asked me to send it to Germany and won't cover those costs. Going to my nabk to reclaim the money.

this company takes your money and then does not deal with complaints, my mat cracked within weeks and I now have to dispose of it and purchase another, using Amazon as they are reputable, you can talk to someone and get a refund, no wonder they are successful. Fllormats have a phone option for complaints and then ask you to send an email and that they will respond within 4 hours the same working day, never return calls, nor answer emails, not even from their contact page, perhaps they are hopefully not trading anymore, they say they are based in the UK, but are in Germany, Companies House have no record of them, and have changed their trading name - you have to have good customer service to survive these days!!!

Mat cracked up within a few months. Ignored my emails. I am not fussed about a refund but they should stop selling mats that are not fit for purpose. And they should provide a meaningful customer service. Don't use this company under any circumstances. I would give them zero stars if I could.

I wish I’d checked Review Centre before purchasing 2 identical mats from this company in September. One had a ragged edge exposing the mat base. It also had material tufts glued to the surround giving it pitted appearance. I asked for a refund and was refused. I provided photos of the satisfactory mat compared to the defective mat and was refused.

“ The ragged edge is a natural result of production and it is not a defect.”

I asked for the name of the chief officer to complain to and was refused. Be warned!

Bought products from here and they have disintegrated in 3 months. Phoned company to discuss. Made about 50 calls over 2 weeks and not once has anyone answered. Sent emails and used contact form on website and no responses. Do not use.

***Please avoid at all cost, it is better to paid more and get decent product. ****

Wish I had seen Floor Mats reviews here before.

Mat came in tiny box, has been all crumbled when unfolded, mat been laid flat on the floor for 2 weeks and it is still crumbled and plenty of folding marks are visible.

Floormats expect to send faulty product back at my own expense so they can investigate it! - unacceptable.