Very good Professionalism until it comes to the "snaggs"

3.6 / 5
69% of users recommend this
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Kippaxblue's review of Glossop Caravans, Glossop, Derbyshire


“Very good Professionalism until it comes to the "snaggs"”

Written on: 23/02/2013 by Kippaxblue (1 review written)

We purchased our brand new 2013 Elddis Chatsworth at the NEC show in october and took delivery of our new van in January 2013. A stunning Dealer Special from Glossop Caravans. Firstly I must say that the level of professionalism from Sales to Despatch has been first class and they have all talked us through every step without any fuss or hitches.
Because we are "seasoned" caravanners, upon choosing our van i did my homework on the "Dealer Extras" that come with the van. Upon collecting the caravan some of the extras were not forthcoming and I had to ask for them which was slightly irratating.
Since we have had the van now for a month we have noticed a few Snaggs which all seem to stem from the manufacturer rather than the dealer however we keep being reffered back to the dealer. We have been sending emails now for best part of 3-4 weeks and now need to book this in for these to be sorted out.
So to summarise: So far so good!!

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