I ordered a Series 3 Land Rover fuel pump repair kit and eight days later it hadn't arrived so I contacted customer services who kindly invited me to wait another week so that they "can look to raise a claim with Royal Mail". You see, I am not interested in Rimmer's claim with Royal Mail, I just want my fuel pump fixed as Land Rovers need a fuel pump to make them go! Customer service? More like customer, serve us! A proper company would reply, "sorry you haven't received your part, we'll get another out to you straight away, if the first one arrives please return it". They have lost a customer who has spent hundreds of pounds with them for the sake of a £16 repair kit!

I placed an order for delivery only to be contacted a day later with a quotation. The small print on the quotation said my order was being cancelled. After numerous telephone calls and emails trying to find out what was going on I was told that although they offered the product for sale and for delivery on there website that due to the nature of the product it was only available for collection not delivery and was promised by phone that I would be refunded later that day, by email I was told I would be refunded within 24 hours. It has now been several days and still no sign of a refund. Terrible supplier avoid at all costs, worst customer service I have ever experienced!

In the process of restoring a classic Triumph I have used Rimmer Bros to source many parts. They provide a comprehensive catalogue and price list and make ordering easy by phone or on-line. Some parts can be found elsewhere for a bit less, but this is the best place for a comprehensive selection of good quality parts, far better than some of the cheap foreign immitations available elsewhere. Well worth a visit for Triumph parts (and some other makes too).