Rimmer Bros
Value For Money
Rimmer Bros
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User Reviews
Customer Service? I Think Not!
I ordered a Series 3 Land Rover fuel pump repair kit and eight days later it hadn't arrived so I contacted customer services who kindly invited me to wait another week so that they "can look to raise a claim with Royal Mail".
You see, I am not interested in Rimmer's claim with Royal Mail, I just want my fuel pump fixed as Land Rovers need a fuel pump to make them go! Customer service? More like customer, serve us! A proper company would reply, "sorry you haven't received your part, we'll get another out to you straight away, if the first one arrives please return it". They have lost a customer who has spent hundreds of pounds with them for the sake of a £16 repair kit!
Value For Money
Worthless!!!!
Worthless!! Very first time I tried to use them, the part showed in stock I ordered it, paid for it. 4 weeks later no part, no correspondence - nothing. So I called them, Dont have the part, customer services will call you about the issue. Customer services calls me "well you cant have been that desperate for the part as you have waited four weeks to call". first & last time I will use these miserable timewaster. Go to the scrapyard you will get better service!!!!
This is a wholly inaccurate review placed under false identity on multiple sites we know who made this review as he threatened to do so!
We could not supply a door handle for an old rover car in the paint colour the customer ordered, as it is no longer produced. We do not charge for goods until we despatch so the customer is wrong in stating that he had paid for it. We offered him an alternate handle in a different colour but the customer declined this as he would have to paint it to match his car. We have a recording of the call and we did not state "well you cant have been that desperate for the part as you have waited four weeks to call" that is simply a fabrication.
We do not authorise reviewcentre to publish reviews for Rimmer Bros instead we invite you to view our official review site http://www.shopzilla.co.uk/rimmer-bros/213670/store-reviews/
Their response & mine, I learned why they are called Rimmer Bros: This is a wholly inaccurate review an has also been placed under a false identity on other sites, we know who made this review as he threatened to do so!
We could not supply a door handle for an old rover car in the paint colour the customer ordered, as it is no longer produced. We do not charge for goods until we despatch so the customer is wrong in stating that he had paid for it. We offered him an alternate handle in a different colour but the customer declined this as he would have to paint it to match his car. We have a recording of the call and we did not state "well you cant have been that desperate for the part as you have waited four weeks to call" that is simply a fabrication.
My response:
I waited patiently for a month
They did not contact me.
The customer service told me"You cant have been that desperate for it you waited a month.
They offered me a different one at an inflated price.
I did not decline I accepted the different colour at the same price I had paid for previous items.
Recording of the call play it you t@zzers - its exactly as I stated.
We aint through yet!!!!
I ain,t done with you yet!!
Value For Money
Terrible Service!!!! Avoid This Supplier!!!!!!
I placed an order for delivery only to be contacted a day later with a quotation. The small print on the quotation said my order was being cancelled. After numerous telephone calls and emails trying to find out what was going on I was told that although they offered the product for sale and for delivery on there website that due to the nature of the product it was only available for collection not delivery and was promised by phone that I would be refunded later that day, by email I was told I would be refunded within 24 hours. It has now been several days and still no sign of a refund. Terrible supplier avoid at all costs, worst customer service I have ever experienced!
"We do not authorise reviewcentre.com to publish reviews for Rimmer Bros instead we invite you to view our official review site"
Bet you don,t, you don,t want to lose control of free speech, You invite people to leave a review you can decide if you want on your site or not. Pizz off!!
This is a wholly inaccurate review placed under a false identity on multiple sites, we know who made this review as he threatened to do so!
We could not supply a door handle for an old rover car in the paint colour the customer ordered, as it is no longer produced. We do not charge for goods until we despatch so the customer is wrong in stating that he had paid for it. We offered him an alternate handle in a different colour but the customer declined this as he would have to paint it to match his car. We have a recording of the call and we did not state "well you cant have been that desperate for the part as you have waited four weeks to call" that is simply a fabrication.
We do not authorise reviewcentre.com to publish reviews for Rimmer Bros instead we invite you to view our official review site
This is a wholly inaccurate review placed under a false identity on multiple sites, we know who made this review as he threatened to do so!
We could not supply a door handle for an old rover car in the paint colour the customer ordered, as it is no longer produced. We do not charge for goods until we despatch so the customer is wrong in stating that he had paid for it. We offered him an alternate handle in a different colour but the customer declined this as he would have to paint it to match his car. We have a recording of the call and we did not state "well you cant have been that desperate for the part as you have waited four weeks to call" that is simply a fabrication.
We do not authorise reviewcentre.com to publish reviews for Rimmer Bros instead we invite you to view our official review site
Check all the Rover FB pages. I like my Rovers & communicated your service levels far & wide. Call me a liar - BIG MISTAKE!!!
I know why they are called Rimmer Bros: Worthless!! Very first time I tried to use them, the part showed in stock I ordered it, paid for it. 4 weeks later no part, no correspondence - nothing. So I called them, Dont have the part, customer services will call you about the issue. Customer services calls me "well you cant have been that desperate for the part as you have waited four weeks to call". first & last time I will use these miserable timewaster. Go to the scrapyard you will get better service!!!!
Value For Money
Rimmer Bros Classic Car Parts For Triumph
In the process of restoring a classic Triumph I have used Rimmer Bros to source many parts. They provide a comprehensive catalogue and price list and make ordering easy by phone or on-line.
Some parts can be found elsewhere for a bit less, but this is the best place for a comprehensive selection of good quality parts, far better than some of the cheap foreign immitations available elsewhere.
Well worth a visit for Triumph parts (and some other makes too).
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