Budget Insurance Reviews - budgetinsurance.com

Hi, Thank you for sharing your feedback — we really appreciate it! We’re glad you found our initial price competitive and the online account easy to use, but we’re sorry your renewal experience and customer service didn’t meet expectations. The mismatch in the agreed price, the refund delay, and the payment being sent to an old card are not the standards we aim for, and we’ll be passing this on to the teams who can make improvements. Thank you also for your comments on renewal pricing and loyalty discounts — your feedback is genuinely helpful as we continue working to improve our service. If you would like to discuss this with us please contact our customer service team and request to speak with the social media team. Thanks, Budget Insurance Social Media Team

Hi,

Thank you for taking the time to leave your review, and we’re sorry to hear about the difficulty you’ve had getting in touch with us.

We understand how frustrating it can be when your circumstances change and you want to cancel before your policy starts. Our opening hours are Monday - Friday 8am-6pm, Saturday 9am-5pm, Sunday Closed, Bank Hols 9am-5pm you will find our customer service number located on your motor welcome pack, and they’ll be able to sort your cancellation and refund quickly for you.

We’re also sorry that the chat bot wasn’t able to direct you where you needed — your feedback on this is really helpful, and we’ll make sure it’s passed on.

Thanks, Budget Insurance Social Media Team

Hi, Thank you for taking the time to share your feedback with us! We’re sorry to hear that some parts of the process have left you feeling frustrated. When a policy is purchased in advance, the payment is taken at the point of sale, but your cover still starts on the date you selected. We understand it can feel early, and we’ll make sure your comments are passed on for review. Regarding auto-renewal, we include this to help ensure there’s no gap in insurance. You can remove auto-renewal at any point once the policy is active, and our team is always happy to help with this. You’ll also receive your renewal documents in plenty of time so you can compare prices and decide what works best for you. As for surveys, we send them early so we can understand how your purchase experience went, but we completely understand your point — your thoughts on how we can improve are genuinely helpful. If you would like to discuss this with us please contact our customer service team and request to speak with the social media team. Thanks, Budget Insurance Social Media Team

Hi, Thank you for your 5 star review! It is great to hear you found our website easy to navigate and you are happy with your price. Welcome to Budget Insurance! Thanks, Budget Insurance Social Media Team.

Hi, Thank you for taking the time to leave your review! I'm sorry you're unhappy with the arrangement fee you were charged when cancelling the policy after you had accepted the quote. We completely understand that a £25 arrangement fee may feel frustrating. Please be assured that we aim to be as open and transparent as possible with all our customers, so they can make informed decisions before taking out a policy with us. If you would like to discuss this with us please contact our customer service team and request to speak with the social media team. Thanks, Budget Insurance Social Media Team

Hi,

Thank you for taking the time to leave us your five-star review.

So pleased that you found us easy to set up with easy to follow steps.

Thank you from the Social Media Team

Hi,

Thank you so much for taking the time to leave us your fabulous review!

We really appreciate both your review and loyalty.

Thank you from the Social Media Team

Hi, I'm sorry you're unhappy with the price we were able to offer based on your new address details and the amendment fee you were charged. If you would like to discuss this with us please contact our customer service team and request to speak with the social media team. Thanks, Budget Insurance Social Media Team

Hi, Thank you for your 5 star review. It is fantastic to hear you found our application process easy and you are happy with the service we provide! Thanks, Budget Insurance Social Media Team.

Hi, I'm sorry you're unhappy with the price we were able to offer based on your new address details and the amendment fee you were charged. If you would like to discuss this with us please contact our customer service team and request to speak with the social media team. Thanks, Budget Insurance Social Media Team