my bumper epic

I was sent to W R Davies by my insurance company for a bumper on my Ford Focus estate to be replaced and a dent in the tailgate filled or knocked out. When it was returned my wife complained to me about the reversing sensors beeping all the time in reverse. The outer sensors had been fitted on the side of the bumper. I took the car back and pointed out the error, but they were adamant that that was where the bumper was marked for the drilling. They decided that the sensor was too tight in the drilled hole. After 3 hours they decided they were faulty and said they would replace them. I contacted Fords Customer Relationship Dept and my insurance company and finally after a phone call to my insurers it was decided that they would change the bumper. This was about 8 weeks later!!!! They have had the car for 3, yes 3 days and replaced the bumper but not the crash pads in the bumper!!! When the Ford Customer Relationship Dept tried to ring the body shop they were often told the manager was not available, or not a work that day. They didn't seem to be strong enough to get anything moving, it was my insurance company that got things going.
It's a pity I can't give then on overall raing of -2