ABSOLUTELY TERRIBLE

Honestly, what an awful experience with Mercedes Benz in Colindale.

My car was recalled for a seat belt safety issue in May, I made an appointment back in May and I dropped the car like they asked and paid for an uber back! After having the car for almost the entire day; they called me to say the car part was ordered incorrectly and after complaining they dropped my car back to me, and I was promised a call back within two weeks when the part arrives in stock, since then I've called over 6 times to see if the part is back in stock and every time I get promised someone would call me back YET NOT ONE CALLS BACK! This is a safety issue and yet no action is taken from Mercedes side to take this seriously! I'm honestly so fed up with chasing them that I've left you bad reviews on every single possible website that would accept me writing reviews! and I'm making a formal complaint about this to you and I expect action to be taken!!!!

I just spoke to your customer service advisor who said no one had ordered the part in and that he's booked me for the 5th of December in but I need to bring the car in myself if I WANT to get it fixed! which is an absolute joke! I have a text message from the colindale branch promising me a pickup and dropoff service and I don't care if you have to hire someone to do this! but I am not wasting a single moment more of my precious time on this! I expect someone to call me and arrange a car collection and drop off and I expect to hear back from you guys!