Hyundai North London

The service here was exceptionally poor. I took my car in for a service and the car came back with the electric vehicle charger (worth a few hundred pounds) taken. I couldn't believe it. To make matters worse, when I reported this theft, I was treated in a very disdainful manner by the employees there. The manager was in complete denial and didn't offer any solution (no offer to temporarily replace the charger). I won't be going here again and I wouldn't recommend going if you have anything of value that you do not want taken. I've had to refer the matter to the police.

Great service when you purchase a car, but resistance and upfront charges to access the 5 year warranty. Wouldn't even have a mechanic drive my 1 year old car car to listen for a scary rear suspension noise. This is the last Hyundai I'll purchase, the 5 year warranty sounded great but there is no reasonable (or free) way to access it without financing the dealership service department upfront in the form of a huge "diagnostic" charge. The dealer has a built in incentive NOT to recognise warranty repairs if they are getting an hour labour cost each time you bring your car in for a warranty problem.

This is potentially a serious safety issue for my 3 kids in a loaded car at motorway speeds. You would think it is is in Hyundai's interest to address it, or at least do a cursory inspection. The dismissive business manager wouldn't even send someone to listen to the noise.

Hyundai essentially are charging for their customers to access their warranty with a disincentive upfront payment. This in effect keeps people from getting warranty repairs looked at. If the delay causes knock on damage, they will charge for that, it's specified in the warranty fine print. Also there is nothing to stop them declaring NFF and doing it all over again., and again. A nice low cost revenue stream at the expense of the brand. The business manager insisted he is "running a business here". He sure is, but I'm sure it's not in the way that the Hyundai brand intended.

Time for Hyundai UK to hold their dealerships' feet to the fire and straighten this blatant profiteering out.

I expect that the requisite "sorry for your experience, get in touch with us..." placatory statement from the dealership will follow this review.

I had my car serviced today and I have received excellent service from the staff.

They damaged my car and cause oil leakage, and kept it nearly 3 months time but not figure out afterwards I drove back home.

Had been spend TWO years time to dispute, they not admit the problem, and reject to provide the service report and excuse the staff leave, so do not know what happen.

Complain to Hyundai UK, not helpful but also bias to Hyundai North London, ask customer to prove dealer damaged your car and pay your own recovery vehicle to have repairing service.

Avoid this company/ and hyundai UK.

I m going to put this case to public to make awareness the companies, and later escalate this to Hyundai International business for complaint filling.

I have purchased a car from this Dealership and cannot fault them in the slightest. The Salesperson was not pushy in the slightest, gave me her honest opinion on things. The Manager Jonathon is excellent also, very helpful. I was left to make my decision. I purchased the car and upon picking it up, she went through all the controls and spent as much time as I wanted going over it all. They even telephone you the next day to see how things are going. I have all contact telephone numbers if there is a problem. I would highly recommend this Dealership.