Greenacre Honda - www.greenacrehonda.co.uk

I purchased a 2022 honda civic and on the inspection sheet it states that no damage on body but on the bonnet and the front there are not manyin total have been touched up badly with a pain brush.the other that does concern me which I feel should be mentioned and that is the cost of replacing cambelt which I believe is over around £1000 which I find very expensive.if I had been told this at the time I would have looked at a honda with a timing chain which last a very long time and mainly trouble free.i must say otherwise the car is perfect and looks stunning.it hasnot putme off buying another honda.i have had 3 and never let me down.good engines.

Greenacre Honda in Blackburn sold me a new 2018 Honda Civic knowing full well that many new Honda civic’s had faulty front parking sensors.Honda UK e mailed me stating that I should have been told about the possible fault and apologised on their behalf.

The Sales Manager sold me the car with The MD in attendance need I say more,no wonder Honda is pulling out of the UK I hope these poor dealerships close down.

The Service Manager was abusive and downright nasty towards me when the car went in for a new front grill.

I shall never buy a car from Greenacre Honda in Blackburn ever again,I normally buy a new civic every 3 years well thank goodness Honda are leaving the UK because quality has gone out of the window.

The job centre awaits Greenacre Honda management which is what they deserve.

Upon arrival at Greenacre, we sat down with a sales rep and had a reasonable experience. The Honda Civic came with a "Full 12 month Honda used car Warranty" which I read in great detail before accepting their offer. A private registration mark transfer was to be arranged by the dealership and my final request was that they took care of any cosmetic issues I had with the car. A deal was struck.

That was where all positive aspects of the experience ended.

Within 2 months the central locking failed to work as did the windscreen wipers, both within a week of one another. The day I planned to contact the dealership, the car failed start making me late for work.

I called Greenacre Honda the same day and informed them of the issues the car had. I was asked to bring the car in to be looked over, after confirming my appointment I was then asked for my credit card details. I asked why they were required and was informed that a £60 check up fee was required to assess the car. I refused to give the details and explained I had a full warranty. The response was that "labor costs were not included". So I retrieved the warranty document and read aloud to them the section that clearly stated "all parts and labor covered" still the service rep refused to book my appointment until I gave my credit card details.

I requested to speak with the Service Manager. He was not available and was told to call back in an hour. No call back offered. I called back and was asked by a female "What I wanted?" I explained the situation regarding the warranty and £60 fee to her reply of "It's the same for everyone, you're going on hold". I then had the pleasure of speaking with an obnoxious excuse of an Assistant Service Manager who did his up most to ridicule and belittle me at every turn while attempting to get laughs from his colleagues momentarily pausing to allow the waves of laughter to subside before condescending to me further.

I told him exactly what I thought of him and took the car to the Honda Dealership in Blackpool. This is where I was enlightened by the staff there. The name Greenacre made several employees there look up in anticipation of yet another horror story titled "Customer Service" It was explained to me that Greenacre had been falling behind on service targets for a while and that they would "pull fast ones" to increase the amount of money their service department took. What concerned me was that dealerships an hours drive away knew about this and that unsuspecting vulnerable customers would be taken advantage of.

Alas, Blackpool fixed the car faults and further explained that the reason it failed to start that day was due to an expired battery which should have been replaced before sale as it was not fit for purpose. A new battery was fitted and not a penny paid.

Avoid Greenacre, they are a disgrace.