AZ Autos - www.azautos.co.uk

On 27th dec 2019 a z autos picked up my stepsons car on the day on time I was really impressed with them sticking to the time agreed and the price for the new head gasket was the price agreed.the car drives lovely after the work .i dealt with a man. i would recommend the garage to my friends.

Had to have the radiator changed after 3k miles. The RAC warranty was worthless as the rad wasn't covered!

While in garage, the mechanic detected a whining noise from the oil filter. The filter was totally blocked and oil looked it hadn't been changed. The filter looked like it had done 20k miles!

AZ Autos stamped service history before delivery but that's questionable.

Their parts breakdown says the oil filter cast < £5 for a BMW 525i!

So I'm now £550 out of pocket and AZ Autos are interested in paying up!!!

They did the same to me. On the advert it stated the car was excellent condition with a full service history INCLUDING paperwork. I called to confirm that the car had paperwork and was told yes, full service history with all previous MOT certificates and service invoices. I arranged to view, travelling 150+ miles. Got there and the car was in good condition (not excellent), interior needed tidying up and when the owner turned up after 5 mins, he was more interested in what car I came in! After looking around the car I found a small oil leak (rocker cover gasket) and coolant was brown/murky, yet it had just passed their thorough pre-sale inspection? I asked to see the service book and it did NOT have a full service history. No evidence of coolant ever being changed, nor the brake fluid and missing 3 regular service stamps + the stamps that were in there all looked dodgy. I questioned the owner on this and he insisted it was a full service history and that I would not find better?! Really?

I took the car for a test drive and then found the thermostat was stuck in the open position, therefore the car was not reaching optimum running temperature. We got back to the garage and asked to see the paperwork and it was at this point the owner told me the paperwork was not in his possession and that the previous owner would drop by at some point and hand it over to AZ Autos. I asked if I could speak to the previous owner by phone and was told they could not do this due to data protection?! Yes, my spider-sense was tingling. The car in question went from having full service history, to it MIGHT have full service history to NO service history as AZ Autos said the previous owner was a ''very private individual'' and didn't want his details to be known by the new owner. I've sold plenty of cars in my lifetime and never have I kept all the invoices when selling a car on. If he was so private, why did he sell the car to AZ Autos in the first place when he knew his name and address would be visible on the log-book? I then asked to see the so-called log-book (V5C registration certificate) and again, AZ Autos said they could not allow me to see it because, yes, you guessed it; data protection (because the previous owner's name and address details were on the front)! I asked: how do you expect someone to buy a car without a log-book?! I briefly mentioned that I drove 150+ miles to see the car with the cash to buy it and was told that they DO NOT ACCEPT CASH! Jesus Christ, why didn't they tell me this on the phone BEFORE I travelled? Time, fuel and money wasted.

I bought my little Honda CRZ from AZ Auto a little over 1 year ago, I had no problems with the car, when was time for the yearly service I was provided with a courtesy car and excellent service and communication, highly recommended!

My car was towed to this garage after breaking down. And they took my car in despite being heavily booked when the breakdown service had said it was booked in and wasn't.. They sorted out the problem and did so promply saving me money. I will definately use this garage again

After realising our MOT was due for renewal in less than a week, I booked my car in at short notice at AZ Autos. The staff were very friendly and kept me up to date with progress. The car needed new brake pads, but we also took advantage of the service plus MOT option which saved us a quite a bit of money.

We were promptly called once the work had been done, and based on rival quotes I am confident we could not have got a better deal.

We will certainly be going back to AZ in the future!

I went to 6 local car sales garages before buying my car from their garage in Gravely and they were definately the best in the area. Not just for the selection of cars but the price and the honest service I received.

I have recommended them to a work colleague and they have also bought from them.

The service and mot center in Hitchin is also good value for money. The staff are helpful and easy to talk to ( no engine jargon) for those of us that don't know much about cars. They are one of the cheapest mot's in town too. Don't bother going anywhere else.

Excellent people. You wont find better. While the car was a little cosmetically challenged it was easy to tidy.

Mechanically excellent it has just flown through the mot.

I live over 100 miles away and would/ will use them again

I'm not a car expert by any stretch of the imagination, so whenever I hear strange noises or lights pop up on my dashboard, I always begin to panic. What I've really valued therefore is having a garage that I know will give be honest answers, always do their best to accommodate me and be prepared to go the extra mile to get my old car roadworthy again.

This is a top business run by top people who I am always recommending to my friends - I wouldn't go anywhere else m.

I ahve had the pleasure of dealing with AZ Autos for some years and I would thoroughly recommend them to any friend, family....anyone to be fair. They offer a personable and friendly service that is missing from so many car dealers these days. Dealing with an established family concern is so refreshing. If you buy from here or just get your car serviced....you will not be disappointed.