Auxillis Reviews - www.auxillis.com

★★★★☆
4.3 / 5
605
84% of users recommend this
  • Customer Service

  • Value For Money

Summary

Note from Review Centre: Auxillis was previously known as Albany Assistance Ltd www.albanyassistance.co.uk
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Latest Reviews

★★★★★

“Honest excellent service ”

Written on: 17/11/2017 by Marydrob (1 review written)

After being the innocent party in a collision - and it being my first in my 50 years of driving - I was really upset and nervous. My insurance company took over totally ... reassured me and arranged for the hire car. It was a hassle free deal. Car delivered when arranged - delivered by a very pleasant and helpful gentleman . Explained about fuel etc and reversed car into my drive ! When hire was ended - once again staff easy to speak to and car collected as arranged. For obvious… Read Full Review

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★★★★★

“5 star service ”

Written on: 16/11/2017 by Kenneyob444 (1 review written)

Auxillis were superb after somebody run into my car after reporting the accident they contacted me within hours and arranged for a courtesy car to be delivered the next morning the staff who I dealt with were very friendly and accommodating the car they gave me was a latest model Mondeo,very clean and tidy which I had for 4-5 weeks auxillis took all the stress out of having a accident excellent service and would highly recommended them… Read Full Review

Auxillis's Comment

Written on: 17/11/2017

Hello,

Thank you for the five star rating!

Here at Auxillis, our customers are at the heart of everything we do and it's great to see this being passed down!

We're glad to have been able to help!

Kind Regards,

Auxillis Online Team

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★★★★★

“Brilliant service ”

Written on: 16/11/2017 by Pav937 (1 review written)

Fantastic service. Reliable, accomadating and very friendly staff. Would 100% use them again and would recommend them to everybody. Nothing to fault with this company… Read Full Review

Auxillis's Response to Pav937's Review

Written on: 17/11/2017

Hi,

Thank you for the five star rating!

It's great to see our services being described as fantastic!

We're glad to have been able to help!

Kind Regards,

Auxillis Online Team

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★★★★★

“Fantastic Services”

Written on: 16/11/2017 by mimi38 (1 review written)

Auxillis is very proffesional company.They done everything on my behalf.I recommended them to everyone… Read Full Review

Auxillis's Response to mimi38's Review

Written on: 16/11/2017

Hello,

Thank you for the five star rating!

We're glad to have been able to help!

Kind Regards,

Auxillis Online Team

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★★★★★

“Great service, helpful people ”

Written on: 16/11/2017 by MarkB290565 (1 review written)

Auxillis sourced me a courtesy vehicle on the same day mine was damaged & delivered it directly to my work address, which meant I didn't have to walk home that night! Car was clean & the defect sheet was comprehensive, so that there was no question of me being charged for existing damage, when I returned the car. All the staff I dealt with were pleasant & efficient. Thoroughly recommend Auxillis if you need their services… Read Full Review

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★★★★★

“I received a first class service”

Written on: 16/11/2017 by TMAGloucester (1 review written)

My profession prior to retiring was that of an Insurance Broker, so I have dealt with lots of claims for clients and know that this can be a stressful time for them. I was therefore extremely pleased with the service provided by Auxillis,via my insurers, Hastings Direct.although admit that beforehand had my doubts about how it would be. There were extremely efficient, they kept their promises and things went like clockwork. I was kept informed every step of the way and nothing was too much… Read Full Review

Auxillis's Response to TMAGloucester's Review

Written on: 16/11/2017

Hello,

Thank you for the five star rating!

Here at Auxillis, our customers are at the heart of everything we do and it's great to see this being passed down!

Kind Regards,

Auxillis Online Team

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★★★★★

“First Class Service for a loan car”

Written on: 12/11/2017 by ManuelBallard (1 review written)

This was the first time I had used Auxillis for Car Hire, this was because my car insurance company arranged the hire car after I was involved in a minor road traffic accident. The staff at Auxillis were absolutely brilliant they contacted my within minutes of being instructed by the insurance company. They contacted me again and explained how their system worked eg “all online” I rang them and informed them when my car was going in for repair, they delivered the loan car which was brand… Read Full Review

Auxillis's Comment

Written on: 16/11/2017

Hello,

Thank you for taking the time to review our services!

We really appreciate the feedback and recommendation!

Kind Regards,

Auxillis Online Team

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★★★★★

“Courtesy car”

Written on: 11/11/2017 by QuentinWebb (1 review written)

Auxilis provided the courtesy car from my insurance company while mine was being fixed. They were very efficient at dropping off the car and picking it up when it was convenient. A good car with no problems. Can't really think how it could've gone much better… Read Full Review

Auxillis's Comment

Written on: 16/11/2017

Hello,

Thank you for the five star rating!

We're glad to have been able to help!

Kind Regards,

Auxillis Online Team

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★★★★★

“I made 1 phone call, Auxillis did the rest and did it well”

Written on: 09/11/2017 by Psrpippy (1 review written)

I was recently involved in a multiple car, road traffic accident. The thought of all the phone calls, interviews, arranging the courtesy car etc etc was making an already stressful situation worse. After one call to my insurers (Hastings Direct) Auxillis stepped in and did everything from arranging a courtesy car to the finding a suitable garage that was capable of repairing my car. The repair took longer than first anticipated but Auxillis weren’t worried by this. They reassured me that… Read Full Review

Auxillis's Response to Psrpippy's Review

Written on: 10/11/2017

Hello,

Thank you for the five star rating!

Here at Auxillis, our customers are at the heart of everything we do and it's great to see this being passed down!

We will make sure to pass your comments onto our teams!

Kind Regards,

Auxillis Online Team

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★★★★★

“Excellent Service”

Written on: 09/11/2017 by ozBlackwell27 (1 review written)

Auxillis have been amazing. They delivered a replacement Volvo estate by 8.00am the following morning as promised which was a massive relief to my wife who had school runs etc to do. The replacement car was almost brand new and very clean and tidy. Throughout the following weeks whilst our car was being repaired they kept in touch and when our car was eventually ready allowed us to leave the car at the car centre for them to pick up at a later date. Every time I spoke to Auxillis they… Read Full Review

Auxillis's Comment

Written on: 09/11/2017

Hello,

Thank you for the five star rating!

Here at Auxillis, our customers are at the heart of everything we do and it's great to see this being passed down!

We're glad to have been able to help!

Kind Regards,

Auxillis Online Team

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★★★★★

“Stress free service.”

Written on: 04/11/2017 by Stephensmx467 (1 review written)

Fast stress free service... couldn't be happier. Had a problem with the damage that was identified on collection of vehicle but was quickly resolved. Very pleased and will definitely use again. Thanks again… Read Full Review

Auxillis's Comment

Written on: 06/11/2017

Hello,

Thank you for rating us five stars! We're glad we could make this process stress-free for you!

Kind Regards,

Auxillis Online Team

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★★★★★

“Fast and attentive service”

Written on: 03/11/2017 by gavrennison (1 review written)

I cannot remember any names of staff, though I spoke to 3 or 4 over the course of my insurance claim. Throughout the whole process the staff were very quick to reassure me and answer any queries I had. The customer helpline was always quick to get through to, no long waiting times in a phone queue. The hire car I was provided with was excellent. (16 plate VW Golf) I didn't want to give it back! I have no fault with how the company dealt with everything and I'd not hesitate to reccommend them… Read Full Review

Auxillis's Response to gavrennison's Review

Written on: 03/11/2017

Hello,

Thank you for your great comments regarding our team, we will make sure that they are passed on!

We really appreciate your feedback and five star rating!

Kind Regards,

Auxillis Online Team

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★★★★★

“Very efficient”

Written on: 01/11/2017

Auxillis made a bad day much more bearable. After my accident their service was fast and efficient and I was back up and running with a hire car within hours on the same day as the accident. The staff were always extremely helpful. The whole experience for me was made effortless. Thank you… Read Full Review

Auxillis's Comment

Written on: 03/11/2017

Hello,

Thank you for taking the time to review our company!

We're glad we could help you during this time.

Kind Regards,

Auxillis Online Team

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★☆☆☆☆

“Awful service”

Written on: 24/10/2017 by rstevens (1 review written)

Called me to arrange a replacement car, then on the day I called to ensure the car was coming and they denied all knowledge. Then a long and painful conversation ensued with a girl just reading to me from a crib sheet. Loads of online forms to agree to and all this before they can confirm if they can deliver a car !! I have had 3 non fault incidents in a year and this is the first time I have had such awful service from a replacement car company. The Co-Op should really look elsewhere for their… Read Full Review

Auxillis's Response to rstevens's Review

Written on: 24/10/2017

Hello,

We're sorry to hear that you have not been satisfied with our service!

Please can you email your Auxillis reference or your own vehicle registration to onlineteam @ auxillis.com so we can locate your claim and look into this further.

Kind Regards,

Auxillis Online Team

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★★★★★

“Provision of courtesy car after accident”

Written on: 21/10/2017

The whole experience was smooth and without any issues. Auxillis contacted me within the hour after my accident to make arrangement for provision of a courtesy car whilst mine was off the road. Their forms were easy and quick to complete and their staff were helpful and friendly at all times. The vehicle provided was in excellent condition and the delivery driver went through everything with me. The option of having the vehicle collected from a location of my choice at the end of the hire… Read Full Review

Auxillis's Comment

Written on: 23/10/2017

Hello,

Thank you for the five star rating!

Here at Auxillis, our customers are at the heart of everything we do and it's great to see this being passed down!

We're glad to have been able to help!

Kind Regards,

Auxillis Online Team

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★★★★★

“Fantastic service and great staffbri”

Written on: 21/10/2017 by 95Levesque (1 review written)

Brilliant service from delivery to collection very highly commended I would not hesitate to use your service in the future … Read Full Review

Auxillis's Comment

Written on: 23/10/2017

Hello,

Thank you for taking the time to review our services!

We're glad to have been able to help!

Kind Regards,

Auxillis Online Team

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★★★★★

“Great service”

Written on: 21/10/2017 by CharlotteSchmitt (1 review written)

Great service from start to finish, made the whole experience easier… Read Full Review

Auxillis's Comment

Written on: 23/10/2017

Hello,

Thank you for the five star rating!

Kind Regards,

Auxillis Online Team

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★★★★★

“Excellent service from start to finish ”

Written on: 19/10/2017 by doveyman (1 review written)

Very sympathetic service from all agents of Auxillis. This significantly helped to soften the anguish after my no fault RTA and being without my car for 7 weeks. Thank you… Read Full Review

Auxillis's Response to doveyman's Review

Written on: 20/10/2017

Hello,

Thank you for the five star rating!

Here at Auxillis, our customers are at the heart of everything we do and it's great to see this being passed down!

We're glad to have been able to help!

Kind Regards,

Auxillis Online Team

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★★★★★

“Great customer care from a very caring team. ”

Written on: 19/10/2017 by Shawarb (1 review written)

The service I recieved from Start to finish was Very impressive from the whole team. They were very informative and polite throughout the process. They answered all my questions quickly and directly and kept me up to date. There was nothing negative to say about the whole process. Would not think twice about using them again… Read Full Review

Auxillis's Response to Shawarb's Review

Written on: 19/10/2017

Hello,

Thank you for the five star rating!

We're glad to have been able to help!

Kind Regards,

Auxillis Online Team

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★★★★★

“From start to finish Auxillis were supportive &...”

Written on: 15/10/2017 by Caitliny91 (1 review written)

From start to finish Auxillis were supportive & efficient.Just leave it all to them & no need to worry… Read Full Review

Auxillis's Comment

Written on: 16/10/2017

Hello,

Thank you for taking the time to review our services!

We're glad to have been able to help!

Kind Regards,

Auxillis Online Team

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