Appalling service

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1956Almeida's review of ASDA Photos


“Appalling service”

Written on: 01/09/2017 by 1956Almeida (1 review written)

I ordered two photobooks online to be delivered to my local store. The order went through immediately and the money was debited from my account. I heard nothing more from them even though their message following the order was that they would keep me informed of the progress and that the books would be ready within seven days. After ten days I emailed them having been unable to get hold of anyone on the phone and the response to my email was that the photo department at the store I had ordered them to had closed down. They were unable to explain why they had offered this as a service if it didn't actually exist and couldn't tell me why they had taken my money when they didn't seem to be actually providing a service. I still hope that I will get these photobooks from Asda but it certainly hasn't been a pleasant experience.
Don't use this service.

  • £30

    Goods purchased & cost

  • Quality of service

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