84year old threatened with debt collectors after cancelling.

Supanet www.supanet.com
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seMcIntyre398's review of Supanet www.supanet.com

“84year old threatened with debt collectors after...”

★☆☆☆☆

written by seMcIntyre398 on 04/10/2017

My 84 year old neighbour who thought she was dealing with BT, tried to cancel her verbal agreement with supanet as she was well within the 14 day cooling off period. I intervened when she was told that she would have to pay a cancellation fee of £30.00. I told the supanet person that this action was illegal but I was informed that debt collectors would be sent in. Unbelievable! She was so upset and afraid that she cancelled her card. Supanet had already taken £20.00 from her account on the 1st day she contacted them. After writing to Ofcom, I sent a complaint to supanet who today sent me an email stating that the £20.00 would be refunded and no other charges would be made. No apology for the stress and inconvenience she suffered. My ratings would be nil in every area of this Cypriot based organisation, but I (reluctantly) have to give scores.

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