DO NOT USE

Supanet www.supanet.com
★★☆☆☆
2.4
39.0% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

jbatesy3's review of Supanet www.supanet.com

“DO NOT USE”

★☆☆☆☆

written by jbatesy3 on 23/09/2017

i would stay well clear of this company. their customer service is absolutely shocking. i have probably spent a total of 3 hours on hold waiting for my call to be answered by their incompetent, uninterested staff.
the connection drops in and out and the speeds are terrible.
signed up to fibre and got mugged off with standard broadband and when they asked us if we wanted to go with fibre, sent us out a router that looks like it had come from the 90s.
adsl filter broke and phoned for a new one and it took 2 months to arrive, luckily we had one of our own to use.
no apology for the 2 months wait for the filter or for the fact we could have been without internet for that time.
over the past few months the cost of their "service" has gone up by almost £20 a month and when asked what these costs were for they said "calls outside your deal" when we dont use our landline.
we have now decided to switch provider. our new provider has issued them with a 2 week notice and they have put a "temporary" bar on the account until we pay a £220 early exit fee.
so now we are without internet for 2 weeks.
PLEASE, WHATEVER YOU DO, DO NOT USE THIS COMPANY.

  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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