Chrysler Roadside Assistance

Contacted Cape Coral Chrysler Jeep. They gave me the number for Stellantis. Followed all the text instructions… about an hour they sent the towing company name and number Budget towing (that’s for sure) sent me an app to watch the tow truck icon stay stationary for an hour. Called Budget; she said she didn’t know why they give the app. Revised eta an hour ago to 13 min. Then -1 min. Please don’t bury me with this Jeep

App is worthless communication is terrible. Still waiting for service

Won’t listen to dealer suggestions again

I purchased a brand new 2023 ram 1500, within about 5 months, 5000 miles, the vehicle outright just died on me in middle of street leaving me stranded it automatically shifted into park when lost power..i called dealership i bought it they said theyd get it right in ,,i had roadside assistance,,(heres where the fun starts)

They wanted to tow it to a diff dealership,that was booked 6 weeks out and no loaners,,because ive had problems in past also with this dealership.

Was told wouldnt tow to my dealership. So i paid out of pocket for this tow,$286, they didnt have loaner at time,,

Called ram again, was told i would get reimbursed for towing, rental, just submit recipts which i did,,this all began 1/23/24.

dealership was very good at explaining it was warrantee issue would be fixed under warrantee but part was backordered, none available.

Meanwhile, im paying for rental for next 2 weeks.

Dealership calls and has a loaner for me, pick it up now start co tacting ram about reimbursement.start getting runaround,,many days hours accumulated emails sent proof sent here it is now 3/29.

had case closed once for quote 'non responding'

Which is absolute bs.i have copies of all emails ,reciepts.

Open new case ..now this time they deny it,

Dont fall for this ram roadside coverage sham

If i can prevent one person from getting screwed like i did then this review was worth it

Called roadside service at Stellantis for a new Jeep Grand Cherokee msrp 69000. Needed a tow to the dealer car was dead 2 days after delivery.

They told us that no tow companies could accept their tow request and said we should find our tow on our own.

If your thinking about purchasing a Stellantis product be aware that you are pretty much on your own.

Absolutely the worst service. Definitely not worth the money.in the case of a tow this is what happens

Turns out according to the rep from chrysler they send out a request for the tow to multiple tow companies in their system that are contracted to work with chrysler. They then allow those companies to bid on the job and chrysler then decides if they will pay the amount requested or not. Apparently the software makes the decision as to who your going to get based on availability of the tow company and location you are calling from. Problem is they didn't want to pay the tow company's full bid amount because the software was calling for company's over two hours away from me. Hence why the bill was so high. I suggested I call a local company, get them on conference call the two can work out the payment and it will save chrysler roadside service alot of money and get me towed quickly. Answer: no we don't work that way..has to go through approved companies already working with Chrysler. Told to go through the whole process again on the phone. Unacceptable answer! I got a manager on the phone and spent over an hour while she and I looked up local tow companies that could do the job in the Chrysler network. Found one at third the price of the one the software suggested initially also providing prompt service and in network. Allowing a software program to make decisions of who will come to your rescue and the have them bid on it and then have a representative of your company out of state or out of the country from decide if the bill is too large to pay is absolutely ludicrous! Apparently your software doesnt take in to consideration all the deciding factors two resonable human beings can. What if I were stranded in freezing weather with children in the car. Are you kidding me !!!!! Im supposed to call 911 leave my 75000 truck where ever because your software wont allow human intervention? To top it off hours later they sent a text asking if I even got towed, was I still stranded, did I cancel..they had no clue what I did even though I called and canceled 10 minutes after the long ordeal on the phone. YOU DONT LET A COMPUTER SOFTWARE PROGRAM DETERMINE THESE THINGS WHEN PEOPLE ARE IN JEOPARDY

I suggest you allow the customer to call a local company..put them in contact with your reps for payment and end of problem. You know...like how AAA has done it for years!!

And if you're too concerned about recoding your software program, and/or changing company policies then at least allow the reps to give an amount you will pay based on where the vehicle is and where its going.

There are many ways to resolve these problems if your concerns are customer oriented. None of this is explained in your marketing or sales of this product. If you want to talk about this further you can reach me at [email protected]

But don't bother patronizing me with some form letter or apology.

If your serious about addressing those problems and have a solution working I'm interested in hearing that.

Overall bad service delay time don’t know what they’re doing call services disorganize they tell you something it’s not true better call the other towing and pay for it then use a free service provide

They are choosing dirt dealership not yours where you bought your truck or car then you have to pay extra to bring it to your own dealership where you bought your vehicle the better service with dolphin towing that 24 hours service they provide in Miami

Overall, don’t call roadside assistance of Dodge Chrysler you’re gonna get %#&$@

Called and waiting one day, they called me back and said we can't find a tow company, you're gonna have to find you one on your Own, and it costs $150.00 More. Very, Very Poor Service!!

Brand new Jeep driving on the 401 breaks down on a clear summer night. Called in and was told no trucks available and to make my own arrangements. So I called CAA and was told that I could renew my membership for $119 and that they would wave the wait time to get me a tow to a dealer in the town I live. The other option was pay $300+. I renewed membership and a truck was there in 40 minutes. Submitted my claim and just received notice that it will not be paid. If FCA roadside assistance was any good I wouldn’t have needed to renew and getting this with the purchase of my new vehicle is the reason I didn’t renew. They don’t any of their own trucks and are strictly a dispatch system. Poor, poor customer service

Have a 2022 Challenger the has significant computer issues / errors and was told by dealer not to drive. He recommend using the Mopar roadside assistance to get the car to the dealer. After some back and forth on which dealer they would allow, I was forced to use a dealer with known issues (Airpark Dodge) with customer service and would not be able to even look at the car for 8 days. The dealer I preeferd, was literally 0.4 miles further and could start work right away. In order to use that dealer I would have had to pay $190.00! Ended up accepting the longer wait time and asked for the tow to be scheduled.

The tow was schedule for 8AM which gave Mopar 18 hours to make the arrangements. 1.5 hours after the promised time had gone by I called Mopar to ask where the tow truck was. Response was I don't know but we will let you know when a driver is assigned. No sorry, no how can we make it right, no loner car for a car with 4000 miles on it and under full warranty!

I ended up calling AAA and had a tow truck at my door in 21 minutes.

I would NEVER recommend Mopar Roadside Assistance for anything and I am seriously reconsidering our loyalty to Dodge.

One year old jeep Cherokee under complete warranty died and would not start at all. Tried to use the jeep road side service automative system and couldn’t get assigned a place to tow me. Called and could not get anyone who could help they just kept saying they would call back with an update. After hours and calling back several times trying to get answers I was put on endless holds. Thankfully I was with someone who had AAA who responded immediately and actually came to help. So disappointed with this jeep experience and service.

3 phone calls

2.5 hours on the side of a busy highway and 1 supervisor later it was discovered that the system is broke. I called 2 times and was assured service was coming. Automated response stated my provider should have arrived before transferring me to a person.

Upon calling a 3rd time I was told my request was incomplete so service was not coming. When I expressed my concerns for others that may be sitting along side the road the only response I received was “You’re road side assistance will be there in 90-120 mins.” This was all after the request had been corrected and I had been sitting for 2.5 hours with no water. They need to fix the system before someone gets hurt.