Never, never order online from Foyles- Expensive mistake

Click here if this is your business
From 5 reviews
60.0% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

Click here if this is your business

Heisenberg1's review of Foyles

“Never, never order online from Foyles- Expensive mistake”


written by Heisenberg1 on 13/10/2013

I ordered a book on microlight pilot instructions from Foyles in June and paid the £4.50 extra 1st class post for next day delivery. I never received any further communication from them until I received the book in late August, by which time I had sourced the book elsewhere. When I eventually got in touch with their customer services,(after numerous emails and phone calls) I was blatantly lied to by a representative, who informed me that the reason there was a delay was that a new edition had been printed and that they were waiting for that to come out. She stated that a mail had been sent to me advising me of this. I asked her to resend this to me. She never did. During this conversation she instructed me to return the book with a copy of the invoice so that i could be refunded.
I did as I was instructed and I have not received any further communication from them in almost 6 weeks. This whole experience has left me out of pocket nearly £25 and I have absolutely nothing to show for it. I have continued to try to contact Foyles by mail and phone, but they never respond. Do yourself a favour and avoid using this company at all costs. They are utterly pathetic

  • Online

    Branch Visited

  • Microlight Pilot Handbook Cost £1979 including packaging

    Goods purchased & cost

  • Quality of service

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0