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Jet2.com
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User Reviews
Total Joke Of A Company Terrible Customer Service
I have never been on such a Dis graceful flight in my life. The cabin crew were totally incompetent and had no idea how to handle disruptive passengers but clearly were only bothered how much money they could make selling them more alcohol
They need extensive training and so do their customer service staff including their so called executive team who are not fit for purpose rude and incompetent
Never Again
How would you feel spending 267euros for a one way flight ticket and only 24hours being prompted from the same official website (jet2.com) for 45euros for the same exact ticket?
This is Jet2 Ladies and Gentlemen
I tried of course changing dates for the expensive ticket but not even around Christmas prices are so high
Don't even bother calling Customer Service, they can't help but will give you an email address from which an automatic response (that could take up to 28 days) will say
"This inbox is for Customers who have returned home from their holiday. We’re unable to respond to any Pre-Travel queries."
And that's all Folks!
Poor Customer Service
Constant changes to booked sets, charged twice, hotel ratings are not relative, terrible issue on site with sewage issue before we arrived but no information, no assistance onsite. Images on website nothing like the hotel , must have been taken years ago .Raised complaint over 12 weeks ago still not resolved. Both cases damaged on arrival back to U.K. still not resolved. Ignore emails and letters.
Worse customer service from any holiday company.
Great Holiday
I would like to give a massive thumbs up to all the Jet2holidays reps at Manchester and palma airports. We have just come back from palma nova. And even with everything being busy at both airports. The reps were there we needed them. Thank you too them all. It was reassuring.
Don't fall for these guys again. I found a better option
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i found a better option for cheap ticket hacks
-I remember signing up with my Opensky Secured Card for cheaper airfare hacks and lodging. Mr. Matt from the Rocketsky team is a certified cyberspace expert who specializes in hacking and lowering airline tickets for people. Travel the world for almost half the price of the initial price. I experienced these topnotch services when I booked First Class tickets {return} and hotel reservations at cheaper rates when I traveled to Auckland, New Zealand last August. That saved me about $3800 from my expenses. They also save you less time and stress in getting available reservations, which is why I recommend it to everyone
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Abandoned Holidaymakers For The Entire Week
This review is about the Jet 2 reps who abandoned their holiday clients in the resort of Jandia in Fuerteventura.
We were met at the airport, handed a package giving details of day trips that could be purchased and a 24 hour UK number to contact Jet 2. There were at least eight reps at the airport but none travelled with us to the resort which is an hour and fifty minutes from the airport.
According to the notice board at the hotel there was supposed to be a rep at the hotel on a Tuesday and Wednesday morning. Wednesday is arrival day and they were all at the airport. No one turned up on the Tuesday.
One of my travel companions rang the Jet2 number on the Thursday and was told that a message would be passed to a resort rep who would call her back. That call was made three days later.
Meanwhile the Jet2 customers who had travelled to the resort of Corralejo were posting on social media how great their reps were. Corralejo is the main resort and no doubt where all the reps are based. None of them could be bothered to get into a car and drive to the remote south of the island where Jandia is. They were just not prepared to make the effort as it would take up pretty much their entire day for the return journey and the time they would be at the hotel. Popping into the hotels that were close to them in Corralejo was fine though.
On our return I sent a letter of complaint to Jet 2. The first reply was a brush off so I sent a second letter. This is an extract from the reply I received.
****************************************************************************** There are times when practical considerations mean we’re not able to send a helper to a particular area. We do have to prioritise the more popular resorts, as there will be more of our customers in these areas and more work for our helpers.
******************************************************************************
There it is in black and white. Their own admission that the guests paying to stay in the remote resorts do not warrant the same attention as the popular (and convenient) resorts.
There were other UK companies with guests at the same hotel as us and they had regular visits to the hotel from their reps. They actually cared about their customers.
There were about seven other hotels in the Jandia area used by Jet2 to accommodate their guests. If they couldn't come to our hotel then by their admission above then they abandoned the guests in the other hotels in Jandia too.
DO NOT TRAVEL TO JANDIA WITH JET 2 IF YOU WANT ANY TYPE OF CUSTOMER SERVICE.
Use one of the other companies who care about their customers.
Not Always To Blame
Hi.
I had to come back to do a follow up on my earlier reviews. I don't set out to write bad reviews unless they are truly justified so in this case I want to sing the crews praises.
I'll start from Lanzarote's departure lounge which was pretty much busting at the seems and seats were like gold dust. Once out of your seat it was never to be yours again which I hope will help with my following comments.
Being a below knee amputee and having a very nasty sore on my leg made walking a painful experience. The walk from the car park was pretty tough going and then through security and shops was a nightmare and I'll add that being a "stubborn so and so" didn't help as I don't take assistance, anyway I found a seat and then settle down but after a little while I was in the need of a nice hot coffee so up I got and a nice coffee was purchased. Seat now gone so more walking to find another seat which I did. Drank my coffee then my daughter text saying it looked like a delay was on the cards so up I got to look at the board and it said no gate given until 18.15 which was my boarding time. I now go to find another seat and my leg is getting worse! I waited until 18.11 and then stood where I could see the board and low and behold gate 2 came up so off I went and wow I was first in the cue. I began to have trouble standing as leg was extremely sore now. Girls came out and began to do their bit and I beckoned one over and explained my plight and she immediately offered me a chair but I explained my stubbornness, she said just say if I change my mind, well it got to a stage where my left leg was numb due to all the weight I was putting on it and my right leg was so so sore. I called her over and explained and like a flash she said come on and she booked me through and took me onto the plane (first) and a welcome seat was shown to me. I couldn't thank her enough as she was so helpful and a very delightful member of the crew. The pilot explained the situation and that we couldn't enter French air space due to French strike but he said he would try to make up as much time as he could. On landing at Stansted the pilot couldn't apologise enough, he wished us all a safe onward journey.
He was an absolute gentleman and although it's his job he went that extra mile for all the passengers and it was appreciated so well done you.
Fco Dont Travel To Venice
Booked a holiday to Venice but the FCA have stated on their website from todays date until 31/12/20 that Venice and everywhere around is in isolation due to Coronavirus. Jet2 will not issue a refund or change holiday destination free of charge. They kept saying it was my choice not to go - only on the advice of both the UK and Italian governments. If you want be called a liar and spoken over when answering questions asked by Jet2. So far out of pocket and Jet2 will not move to issue a refund. Will be taking this further.
Absolutely Brilliant Holiday
This is the 6th time we have gone with jet2 and we will never go with another tour company. All the staff from the airport, airplane and resort was fantastic everyone of them was so friendly, polite and helpful. We sailed through at the airport, Plane took off on time, at the result staff was waiting and made it easy for us to get our transport to our results and the hotel was fantastic and Jet2 staff was on hand when we needed. They made our holiday a stress free experience. Cant wait to go with them again.
Simply The Worst Airline I Have Flown On!
What a total joke of an airline, at Leeds Bradford rubbish airport Jet2.com staff put the wrong destination on the airport display boards so we the passengers where running around and panicking, could not find the gate because it had a different destination on and not the correct flight! I asked the Jet2.com staff and she said "Oh yea not changed it lol its down there" they are so rude and have a car't be bothered attitude,When we did find the right aircraft we where told by the pilot that he was waiting for paper work "yea right" as they fixed or re-fueled the aircraft doors wide open with us on board the cabin stinking of jet fuel!
I have flown on a lot of different airlines around the world and this is far the worst, they are not bothered if you complain just rip you off with extra luggage fees when you get to check in, knowing if you make a fuss they will just get you thrown out off the airport!
Also our pilot was rubbish slammed the aircraft down on the return landing bouncing the front wheel twice.
Simples AVOID THESE SHARKS!
what a load of rubbish.
Very Unhelpful Staff
First of all the members of staff can be extremely unhelpful and rude. It was a male member of staff at Stansted airport London who was very impolite and refused to find out further information required for my travel arrangements. I missed the flight due to the lack of help from their customer service. Horrible experience!
Hi.
I want to start by going straight on the defence of Jet2.com as I have had roughly 99.9% of very good service from them and this is not in anyway meant to be contradictory of your review. As I said "99.9%" and the episode to change this was only a couple of weeks ago. I was at Stansted going on a flight to Lanzarote, this was the first time that I have travelled on my own for quite a few years and I was a tad apprehensive to say the least, I arrived at my gate early thanks to two very nice Swiss Air staff who led and assisted me. The ground crew turned up at the gate and began to get their paperwork done so I approached the desk and explained to one of the girls that I was a below knee amputee but I am fully able bodied but I have a sore on my leg due to all the walking I had done and if it was possible for me to go on the plane first it would be very helpful and would also ensure that I wouldn't be holding other passengers up and after all I was in the A group. A very nice reply was not on the menu a less than nice reply was "group A goes on last now as it's easier to let B on first and then A & C can go on either end. I said that I went on first in July and she said very sarcastically that this has been in force for about five years and that was the end of my conversation with a very sarcastic member of the Jet2.com ground crew who was more concerned with other staff who were coming and going to other gates. I sat down and waited for a sign or announcement but neither happened. A chap and his wife went to the desk and asked when there group could board and she said any time you like as everyone is going on now but not a word to me just left me sitting there, how rude was that. I went to the other desk and then to the plane.
As you can see, it only takes the odd bad apple to spoil a much looked forward to trip and possibly give a good company on the whole a bad name.
It wouldn't deter me unless a similar or another situation should arise. So give them another try as hopefully you may be pleasantly surprised.
Q&A
East Midlands to Crete end of September. Are the flight costs likely to come down? At the moment they are increasing daily, if they increase much more we may cancel our accommodation.
My partner and I and our grand daughter are travelling to Marmaris on Friday 22nd May, 2015. My granddaughter has broken her arm and is not allowed to fly. Do I have to contact Jet2?
I'm trying to get flight information and details of a flight I was on in 2013. I think it was either the 30th or 31st of August that year. It was a flight from Glasgow to Dalaman in Turkey which had to turn back over Holland and land at East Midlands due to hydrolic problems. The fire engines were waiting on us to land. Can anyone help me find the flight information?
Has anyone ever had problems with Jet2? I'm trying to get a refund due to an accident.
Sorry, but you will not be able to get a refund. From Jet2 T's & C's :
If you wish to cancel your flight, you can do so by contacting our Call Centre. Please be aware that all Jet2.com scheduled flights are non-refundable. We strongly recommend that our customers take out comprehensive travel insurance at the time of booking to cover for unforeseen eventualities that may prevent you from travelling as planned. However, you can make name and date changes to your booking.
So you can change to another flight (I expect there will be a charge for this) or/and you can claim from your insurance provided you were covered for this - and of course it will be less whatever excess is in your policy if you have one. Good luck.
I am due to travel to cala dor end of July can you tell me the approx time for transfer from airport.I travelled the same journey last year took 2 1/2 hrs was third drop off wondering if I should arrange my own transfer from airport to hotel and use jet2 for return as we were last pick up so transfer was only approx 1 hr
Re other answers: I checked on the website for the £35 fare. It is hardly EVER cheaper to walk into a taxi at the airport than to pre-book it via phone or web-site. That applies to every single country I've ever visited, including the UK. If you do that say in Bucharest you could pay ten or twenty times over the odds. You could however be lucky and find an honest taxi driver with a meter set correctly - best of luck with that.
My daughter has booked us a holiday with Jet2. I have just checked in online but my booking has only got my first name, my middle name hasn't been used. Obviously my passport shows my middle name. Will this be a problem?
Jet2 tends to be ok on this sort of stuff, even if the planes are all clapped out and they are as bad as Ryanair for hidden charges.
My passport and My wife's passport have middle names and my wife's name is listed, although I usually forget and put her nickname as that's what everyone calls her. The only place we ever went where there was a bit of wittering about this was Russia, but that was only the airline trying to save us hassle with customs. If you are going anywhere "normal" you will have no trouble. So I agree with the other posters here.