Never again. Poor service, poor punctuality, too many Fees

Ryanair - www.ryanair.com
★★★☆☆
2.6
46.0% of users recommend this
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TJ_Somerset's review of Ryanair - www.ryanair.com

“Never again. Poor service, poor punctuality, too many Fees”

★☆☆☆☆

written by TJ_Somerset on 20/07/2014

Used Ryanair years ago and declared never again. The wife convinced me against my better judgement to use them again for our trip to Italy. At every stage I regretted it. The initial quoted price just inflates and inflates as you book luxuries such as putting a bag into the hold . I am now well used to checking in online like most airlines now expect, but this joke of a company charges you €70 if you don't do that online, you also need to print off your own boarding pass or face a 15€ fee per ticket for something that takes them 30 seconds to do for the price of a small peace of card. This is a disgusting way to treat a customer who may have forgotten to do the above or not managed to get to a printer and quite reasonably expects to be able to print their boarding pass at the airport like every other reputable airline allows.

All of this I could stomach if it weren't for the fee traps they have. Prime example - if you don't want to pay for the 'privilege' of having a seat allocated then you can only do that 7 days before or less. This means if you are going away for 7 days or more you need to find a means of printing your boarding pass whilst on holiday because they won't let you do it before you go unless you pay. I got caught by this trap as did quite a few other people I saw boarding the same flight.

Ryanair this policy is disgusting and shameful. This is clearly set up to catch people out, and it works very well.

Add to that, a late flight due to changing the plane they used, disinterested bordering on rude staff at most points of contact and it all adds to a poor end to what was otherwise a great holiday. Think very carefully before you book with this company, in my view the small saving is not worth it and I will never use this airline again.

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