Treat Military family & breast cancer family extremely bad

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chasebruno's review of Delta Airlines


“Treat Military family and breast cancer family...”

Written on: 11/10/2012 by chasebruno (1 review written)

My name is Arlene Bruno. I live in Florida. I wanted to tell you how Delta Airlines treated a Military family that was trying to fly home to see her grand mother who is in hospices in her last stage of breast cancer. It would completely amaze you how Delta treated them. Over the name on a ticket. My daughter and son n law are stationed in Califorina with the Navy. They have two small children. One is 1.5 the other is 3 mths. She wanted to come out to see my mother before she passed but could not buy the tickets. So I paid for half and she paid for half. We also decided that we could cut the cost if we drove to main airports. So I drove 2.5 hours to Orlando. She drove 3 hours to LAX. When she got there she wanted to be honest with Delta ( which turned out to be our mistake) and tell them that her husband was not able to get leave and that she would be traveling with the two children alone. That she would just use her husbands seat for her son who is 1.5. He would have been setting in his farther lap anyway. They told her that she could not do that becuase her sons name was not on the ticket.....but her son was listed for travel. So she asked if they could just transfer the ticket to her sons name. They said no. They told her.... that she would have to buy her son another ticket. Now we bought these two tickets for a little over 600.00. They wanted 900.00 to buy the same seat that we had already bought again for the same child to set in. It took a lot of talking but we finally decided ok...we will just charge it on a card and go. They cancelled my son n laws ticket .......then told us that all the seats had been sold. They could not give my grandson a ticket because they had over booked the flight with 5 people and as soon as she cx my son n laws ticket one of the other over booked people got his seat. So they could not get on the flight.
She asked if they could get on a later flight today. They told her it was booked but that her and her 2 kids could come back 3 hours before the flight ( which is a 11 tonight )and wait around to see if a seat become open. That would cost 700.00 more. So her and her family made the 3 hour trip home and I made 2.5 hour trip home. We are out of 600.00 and she will not be able to see her grandmother.

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Ellystar's Response to chasebruno's Review

Written on: 10/12/2012

How crappy is that??!!! i feel so sorry for the stress you must have gone thru with your mother dying and then trying to deal with horrible, uncaring delta people. we are booked to go to LA from Sydney, Australia, but after reading so many bad reviews my daughter is trying to get us onto Virgin airlines instead. Hope that things have improved a little for you by now.

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