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Guest's review of American Airlines


“Terrible! ”

Written on: 09/01/2013

I am a PhD student who has been flying around the country for the month of January. I had a round trip ticket to Florida, but could not make the first leg of my trip because I had a new scheduled interview in another state. Once with a different airline, I did not show up for the first leg but could return for the last part of the trip. When I showed up to the airport, they told me that I was not in the system. When looking further, they said my ticket was forfeited b/c I did not show up for the first leg. Now, understanding this was my fault, it was the treatment that happened after that made this experience horrible. They lectured me on being irresponsible, laughed when I cried b/c I wanted to get home to my daughter, and told me that I could buy a new ticket. I said there was no way I would give them another dime. When I went to Jet blue, they said that they never heard of such a rule and would have allowed me to get on the plane. I had to buy another ticket for $700 and take a cab to the next airport for $150. I am a grad student (and a single mom) who had to take out loans for these trips/interviews. I could not believe how rude they were. I will NEVER fly with them again. If I ever acted like they did at work, I would have been fired (and rightfully so). I also had to cancel the first leg of a future trip because of the same situation above (new interview in a different state). They charged me $125 to cancel the first leg. Wow! This experience was very traumatic and I could not believe how they laughed at me when I was crying b/c I needed to get home to my daughter. Terrible, terrible service.

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