written by Claudia191 on 31/07/2015
Only Young Drivers are the worst insurance company. After a week they sent a letter saying we hadn't sent the required documents (we had) and were cancelling the insurance. When we called to find out what was going on we were left on hold for half and hour plus at at time, costing us over £15 in phone charges over a week. They then said they hadn't cancelled the policy despite sending the letter-.wed not been able to drive the car during this period.
My daughter then informed them of a change of job- in IT, she sits at a computer all day with the car in a secure car park. They then cancelled the insurance in case 'celebrities come into her workplace' ...... bizarre.
The refund of £840 was reduced to £740 by the company because the policy cost is weighted towards the beginning of the year. They then didn't sort out the refund and we've had to chase it, once again resulting in lengthy frustrating phone calls
So it cost us £100 for less than a weeks insurance and an awful lot of stress.
DONT USE THEM!!!!!
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