Jas-Musicals - www.jas-musicals.com

Jas-Musicals - www.jas-musicals.com

User reviews
3.8

Customer Service

5

Quality of website

4.8

Value For Money

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Jas-Musicals - www.jas-musicals.com

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Jas-Musicals - www.jas-musicals.com
3.29 7 user reviews
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414%
30%
214%
129%
3.8

Customer Service

5

Quality of website

4.8

Value For Money

User Reviews

singh22222

Dont Buy Dhol Bass Side !

I bought dhol base side few months ago it was not made of good quality it was more like plastic and when I ask for refund no reply. thanks

FatehdeepKhalsa
5

Customer Service

5

Quality of website

5

Value For Money

Good Service

last year i bought a Sarangi from Jas Musicals. i am very satisfied about this.

Good quality Sarangi and it plays very nice.

I am very gratefull to Jas Musicals.

Nawid
1

Customer Service

Bad Communication And Bad Service.

Bad communication and bad service. I ordered a tabla set on one day and on the second day I regret my decision and wanted to cancel the order and sent them an email that I wanted to cancel it but I didn't get any answers. I didn't even get a confirmation email when I bought the item that the order has been dispatched. Then I called them approximately 6 times and almost everytime they said that they would call me back which they didn't even do once (which by the way cost me a lot of money to call them), not to mention that they ridicule and laughed at me when I was trying to explain my situation to them. However, then the item was already on its way and I couldn't cancel it and I couldn't send it back either because then I would have to pay for customs duty to send it back which would cost me a fortune.

1
JASMusicals

Hi Nawid,

As you well know the dispute over this matter was more so as you did not wish to pay the customs fee when notified by the couriers. We did not receive any notification of cancellation and have still not yet received a forward of this email. After your request for a discount against company policy and disagreement to paying customs there was not much further we could do. As you have been made aware, agreement to terms and conditions means that customs is the responsibility of the customer. If the item is rejected or returned, return fees will apply.

Confirmation emails are an automated system - please check your inbox or junk folder as we have received notification that all has been received by you.

We will always take every effort to help a customer where possible, note this is understandably difficult when the customer wishes not to pay their countries import fees.

We understand you feel dissatisfied with our service but the requests made by yourself were beyond our control.

Leewalter
2

Customer Service

Frustrating!

Bought an instrument from this company online and had to return it, they said that was fine and aknowledged that they had received the item back but then I couldn't get them to give my money back, they kept saying they had done it when they hadn't and in the end, 6 weeks after they got the item back I had to get my bank to get them to give the Mony back.

SueWatson
5

Customer Service

5

Quality of website

5

Value For Money

Excellent For Authentic Indian Instruments

I have purchased many instruments and dancing bells from Jas Musicals in Southall both online and in person. To date I have a tabla set, several dohl drums for school, dancing bells and a harmonium. I use the instruments in my local primary school when teaching the children about Indian music. The instruments are of excellent quality, are hardy enough to withstand use by primary school children and also are of the right size for little ones - I purchased some baby dohls too! The service is excellent and the staff are incredibly knowledgeable regarding all aspects of the instruments and give excellent advice and guidance. Delivery is prompt and instruments are very well packed to protect them in transit.

I cannot recommend Jas Musicals highly enough! This is THE place to go if you want the highest quality instruments at a very good price with professional service!Outstanding!

Sue

Teacher of Music

Liverpool

Guest
5

Customer Service

4

Value For Money

Quality Instruments

I trust the service of Jas.

AshaKatti
5

Customer Service

5

Value For Money

Good Instrument And Good Service

Thanks Jas-musicals for a wonderful my wonderful instrument. I was recommended this site by my friend and was not disappointed!

The instrument is in a good condition and the service very prompt.

All the best to you guys!

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