its4women.ie - www.its4women.ie Reviews

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its4women.ie - www.its4women.ie
★★☆☆☆
2.2
27.0% of users recommend this
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  • Customer Service

  • Value For Money

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Latest Reviews

“terrible”

★☆☆☆☆

written by Terryr474 on 24/10/2023

looked for an email address to contact them as i'm 'forbidden' access due to some technical issue that I don't know how to solve so cannot access the website. No phone number and no email - had to engage a third party insurance company who kindly obliged me by forwarding on my email. I was looking for the no claims bonus letter in order to insure with a new company. And the new company is cheaper than their renewal figure.

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Was this review helpful? 1 0

“Stay Away ”

★☆☆☆☆

written by jrocodown on 14/05/2019

This has to be the most frustrating insurance company ever. They have no personal service just send emails or text messages telling you to log into their portal. Don't explain what the issue is then threaten to cancel the policy. Advise you to use their online chat service which takes up to an hour. Keep you waiting several minutes for a reply when you do get online chat (if you can wait for over 1 hour) then will disconnect you if you have a delay. Can not advise in a simple email or perhaps even a call to you what the problem is (maybe a picture of the back of your driving licence ) just love to hassle and threaten customer with the power of cancelling car insurance. Cant wait to get rid of them worst decision ever to take a policy with them. Avoid Avoid avoid ... wish I had read the reviews first

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Was this review helpful? 6 0

“Awful Experience!”

★☆☆☆☆

written by ELORAC69 on 30/07/2017

Worst insurance company I have dealt with ever! If I could give zero stars I would. Told me I had claims that never even existed. Then when I got police to double check for me clean record)! they blamed the police for wrong info! No refund as yet. Customer service is appalling, one sentence replies to emails if they answer, charges to answer phone calls. Rude staff, I could go on and on. Avoid at all costs. Have now insurance with a proper company with nice staff for sixty euro more, lesson learnt!

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Was this review helpful? 7 0

“Avoid at all costs”

★☆☆☆☆

written by Indiap418 on 29/04/2017

Awful company. Would just simply avoid. Pay extra somewhere else if you have to. It will be worth it.

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Was this review helpful? 7 0

“Terrible experience ”

★☆☆☆☆

written by Churchill452 on 02/03/2017

No phone number can only get though to email and chats. Staff very rude have closed chat on me twice, so far am waiting for my refund on a policy that was cancelled on the 20th February. No one will tell me how much of it i will get or when i will get it. Aparantley am in a cue, waiting for my refund to be calculated. Very stressed out and frustrated. Do not fall for their cheap quotes.

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Blugirl's Comment

Written on: 07/01/2021

They are absolutely awful with cancellation by post?? Its an online company

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Was this review helpful? 5 0

“extremely bad customer service”

★☆☆☆☆

written by dzGreen200 on 27/05/2016

If there had have been an option to give no stars I would have taken it. The customer service is abysmal . I had my insurance disc taken out of my car approximately 4 weeks ago .With any other company not a problem,phone them up get another sent out .With this company even getting to speak to anybody is a problem. I tried online to speak to someone on their live chat eventually after about 25 mins managed to speak to someone who told me I would get a call back to take my card details to pay for the new disc. Two hours later Im still waiting.Before that about a week and a half ago I left my number over the phone with them and was told by an automated voice I would get a call back as soon as a customer rep became available ,I waited a full week before I gave up.When I first signed up with this company they got the spelling of my name wrong that took weeks It would be a nightmare. Please stay away from this,Its really not worth the money you save.

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Was this review helpful? 3 0

“bad bad bad”

★☆☆☆☆

written by emiliapeel on 14/12/2015

Hi, The date for direct debit for my insurance was set up for the 10th of each month, They end up trying to take it on 8th, and I wasn't advised of it so I end up paying 10 euro extra for my missing direct debit to my bank and extra 15 euro for my insurance because I missed my payment date!!!!!! how ridiculous is this??? 25 euro spent for their lack of competency !!!!!! do you need a calendar???????????? highly not recommending them!

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Was this review helpful? 3 0

“Unresponsive Customer Service ”

★★☆☆☆

written by Sam74 on 08/07/2015

I've tried to get in contact with its4women customer service on several occasions regarding my policy, with no or poor response. I was on hold for 15 minutes - without answer - costing £4.42, they haven't acknowledged or replied to my email and their online chat cut off. Poor customer service. I have now moved my policy.

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Was this review helpful? 1 0

“Fast and easy”

★★★★★

written by yvonnemackey on 06/06/2013

I have been with its4women.ie now for the past six years. I always renew my policy on-line and have never had any difficulty with any changes I need to make. I find the website user friendly and loading quick. I would certainly recommend to friends as I have done in the past.

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Was this review helpful? 0 0

“Very helpful”

★★★★★

written by KK500 on 27/05/2013

I telephoned twice with very basic inquiries but I just wanted to clarify some things before I purchased my policy and I found both people very helpful and courteous. I was really put at ease and I feel like my insurance is in good hands! There is nothing that I didn't like about dealing with its4women and I would have no problem recommending this website to family and friends.

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Was this review helpful? 0 0

“Excellent Service”

★★★★★

written by on 12/05/2013

Great Premiums and very easy to navigate website. Called to ask a question regarding the cover and found the adviser friendly and knowledgeable

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