So called wine club

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Virgin Wines - www.virginwines.co.uk
★★☆☆☆
1.7
From 161 reviews
19.0% of users recommend this

  • Quality of Selection

  • Value For Money

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Camrynj188's review of Virgin Wines - www.virginwines.co.uk

“So called wine club”

★☆☆☆☆

written by Camrynj188 on 02/05/2015

BE CAREFUL. they took my £103 pound left in my account without my knowledge or order from me. When I called to about it they were so rude to me.

  • Poor

    Delivery Time

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Virginwines's Comment

Written on: 06/10/2015

Hi,

Please accept my apologies for any problems you experienced with the wine-club. I'm sorry to hear you were not aware you had joined the service as we do try and make it as clear as possible on any vouchers, on the website and then in an email. However we're always happy to cancel any membership if it has been joined in error.

I'm sorry to hear that you received rude service, and that's certainly not something we would come to expect from our customer service team. As the issue was some time ago, I believe you managed to get it sorted.

Many Thanks
David

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