good wine dreadful delivery

Many good wines to choose from, however the delivery is very unreliable. Firstly, the carrier claimed to have delivered 2 cases of wine and left with a neighbour, it wasn't with ANY neighbour. Sunday Times Wine Club said they would sort it out. The following day only one case arrived therefore I refused this delivery. I phoned Sunday Times Wine Club again to complain but they were unhelpful. They stated it was a split delivery that was always going to arrive on 2 separate occasions. This was not explained before and took a conversation with a Club representative to clarify. I did get a phone call from a Wine Club supervisor who eventually sorted this out and gave me a £20 refund.

It could have been a lot simpler and much less hassle for me; a shame really because the wines are very good.