Be Fair To A Growing Company

I recently purchased a personalised pocket watch for my best man and although I did check with an email that it would be on time, It has arrived just over a week after ordering and is perfect! I had read reviews before ordering but went ahead regardless as they would seem to be a newish company and are allowed to make some errors surely? No the telephone was not answered when I rang as others have said and no formal response to my email which can make you uneasy as we are all hoping to get things on time. But all said and done the product was great and I will use again, the only constructive critique would be to keep the customer informed as best as possible but otherwise I have no complaints and thank you!