New owners ignore unhappy customers & offer no service

I, along with many other customers, am incredibly unhappy with the new direction that Kelham Hall has taken since ownership has changed hands. Despite expressing this dis-satisfaction directly, the only action that the owners have taken is to delete complaints from their Facebook page and block users who dare challenge how they organise events or question the prices they charge. They have also removed the comment or review tool due to continued negative comments. This is whilst getting employees, suppliers, and family to post positive comments.

For the benefit of all those who have also had their comments deleted on the Facebook page, this is a summary of the recent bonfire night which the owners have worked so hard to cover up:
- bonfire created from trees chopped down from the woodland
- expensive at £4 per person
- under five minutes of fireworks which were positioned behind trees so couldnt be clearly viewed
- one catering van charging £2 per hot dog which led to queues of two hours for food
- hot drinks choice was a vending machine tea or hot chocolate
- no parking management which led to hours of queues and difficulties exiting
- started and finished late so many with children had to leave before fireworks began

Since changing ownership, the Park has become a caravan site which I can't imagine any bride-to-be would want to see as they drive into what was a stunning venue. Add to the fact that some campers choose to avoid the inadequate wash facilities by using the woodland and you can start to see why it's ratings are taking a drastic nose dive. Its luxurious golf cart tour for the bridal party must take about three minutes to do a lap and takes advantage of the widened pathways which go over where natural wild flowers used to grow.

Once free public facilities, such as the tennis courts, are now £2.50 per hour, per person. The Council can take some responsibility for this but it doesn't excuse the extortionate price.

The ultimate insult is the lasting damage that has been caused to wildlife and woodland. Protectected trees have been cut down not to mention young saplings planted by schoolchildren only a year or so before. Grassland designated as areas to encourage rare butterflies has been mown down and even used for a large bonfire - which largely consisted of the protected trees that had been cut down. My fear is that the owner will give up trying to make a go of the business after a year or so and leave the hall empty and the grounds absolutely ruined.

Ultimately, I hope this review saves some people and allows the voicing of opinions which are being deleted by the owners in other public forums. Removing the right for customers to question the service they have received perfectly illustrates what type of 'company' this is and the integrity of the people behind it. This was a much-loved local landmark - it's devastating to see it being destroyed.