Awful experience - be careful!

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The Gift List - John Lewis
★★☆☆☆
1.5
14.0% of users recommend this

HillarySanchez's review of The Gift List - John Lewis

“Awful experience - be careful!”

★☆☆☆☆

written by HillarySanchez on 13/11/2018

At the start we thought the John Lewis gift list was amazing, it was great fun to go around store and select items and then have them automatically uploaded to a list. They also gave the option of vouchers and charity donations as part of the list which we loved.

However it's the delivery that made this whole experience awful. We needed to get the gifts delivered to my husband's parent's house as our flat is tiny and we couldn't store them. We were only able to go to their house a couple of months later and we found that two items were missing. It's worth saying his parents are the sweetest most trustworthy people you could meet - you can imagine how they saw delivery as a massive responsibility and ensured everything went straight into secure storage off the delivery truck. However the two most expensive items on the list - a music player and a mini vacuum were missing. This was really distressing - our family and friends had clubbed together to buy these and they weren't there. It's was really upsetting to find.

We contacted John Lewis and they sent a series of emails that basically quoted back T&Cs at us and said they weren't going to do anything as we hadn't told them this within two weeks (never mind it was physically impossible for us to check within two weeks!) and they wouldn't do anything about it - even looking into. It's worth noting that when the gifts were delivered they were collated in a load of big boxes and several of these had been damaged or had tape that had clearly been opened & then closed again beforehand. My husband's mum had taken pictures of these in case anything had been damaged - but she'd never imagined anything would be missing in a million years - this was supposed to be John Lewis service after all!

I guess the last thing that was really upsetting was how they genuinely didn't care. Because it was out of their two week window they washed their hands of all responsibility and effectively told us “sorry, it’s your problem not ours". I really wish we hadn't gone with them - they pretend care about service but it's just marketing. I hate talking about this but I've promised to write this review in as many places as I can, as I don't think it's fair they can do things like this and still be seen as the best wedding list provider - it's just upsetting.

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