Worst customer service ever! We were rushed out the shop!

4.5 / 5
88% of users recommend this
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Guest's review of The Wedding Shop, Colchester


“Worst customer service ever! We were rushed out the shop!”

Written on: 24/05/2015

I visited here yesterday with my two bridesmaids for what I understood to be an appointment for my bridesmaid dresses play accessories for me (this is what I had asked for on the phone).

We arrived to a quite stern, uninterested looking lady who was quite happy to ignore us for a minute until she was ready to acknowledge our presence. She then took my name and took us over to another lady who was going to deal with us. Again, this lady didn't acknowledge us and we were left standing there for a good few minutes not quite sure what we should do. We then decided to take a seat (given one of my bridesmaids is heavily pregnant!). The lady then came over, introduced herself and took us up to look at dresses.

To be fair, she was then quite helpful however when I mentioned about wanting to look at accessories, she told me that department was too busy. She did however bring up a very limited selection for me to look at. Not what i had wanted at all.

My bridesmaids tried on dresses and, around 40 minutes into the appointment had picked a couple they were considering. Then the attitude of the woman changed so quickly, we were left wondering what happened! She scooped up all the dresses and started putting them back (including our shortlist). She then said 'that hour went quickly didn't it' even though we still had more than 10 minutes left on our appointment!! I'd asked to see shrugs for me (still hoping to find my accessories!) and she said she would show me on the way out. At that point she said 'have a think about the dresses over lunch, the exit is that way'! She didn't even show us out, I didn't get to see my shrugs and I definitely won't be buying there! Thanks goodness we had an appointment with another shop at the other end of the high st, complete different experience and we were happy to give them our business!! I am just so glad it wasn't me shopping for my dress there as think I would have found the whole thing quite off putting. There is a very strange atmosphere about this place and I would not recommend!!

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