JJsHouse Reviews - www.jjshouse.com

Click here if this is your business
★★☆☆☆
2.0 / 5
23% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
JJsHouse - www.jjshouse.com - Ask a question now

Media Gallery for JJsHouse - www.jjshouse.com

JJsHouse - www.jjshouse.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Showing star rating of:

(cancel refinement)
  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)
★★☆☆☆

“wedding”

Written on: 18/05/2016 by Miltoni465 (1 review written)

not happy with my wedding accessory very difficult to arrange a return in fact seems impossible can anybody advise … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Jjshouse's Comment

Written on: 18/05/2016

Dear customer,

Thank you for sharing your shopping experience with us and we apologize that we didn't meet our shopping expectations. Would you please send us your order number and request with the subject "RC+ your order number + your concerns"? Our related department will contact you there and solve your problem as soon as possible.

Thanks,

JJsHouse service team

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Jjshouse's Comment

Written on: 26/05/2016

Dear customer,

Thank you for sharing your shopping experience with us and we apologize that we didn't meet our shopping expectations. Would you please send us your order number and request with the subject "RC+ your order number + your concerns"? Our related department will contact you there and solve your problem as soon as possible.

Thanks,

JJsHouse service team

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 2 Comments
★★☆☆☆

“unexpected fees”

Written on: 23/03/2015 by gfiazdunia (1 review written)

I ordered a wedding dress from jjshouse and i have just received a text from dhl asking for an additional £33 before my dress can be delivered. I was assured before i ordered my dress that once i pay for the dress and delivery there will be no more charges. However, now they want me to pay more. I ve cobtacted the jjshouse via their website but im still waiting for a reply. I hope this can be sorted out and i will be able to see my dress. I cannot comment on the quality of the dress yet but… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Jjshouse's Response to gfiazdunia's Review

Written on: 16/04/2015

Dear customer,

Thank you for sharing your shopping experience with us and we apologize that we didn't meet our shopping expectations. Would you please send us your order number and request to us with the subject "Review Center"? Our related department will contact you there and solve your problem as soon as possible.

Thanks,

JJ'sHouse service team:)

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Tonyponydino's reply to Jjshouse's Comment

Written on: 02/06/2015

Im having exactly the same problem with £69 previously unmentioned VAT payment. I've sent four emails and no contact from them. This is a terrible service. If they pay the VAT I'd accept the dress, of course I would, I really want it for my wedding day but not under these unfair conditions. £69 is a huge amount of money to me when it is unexpected and unbugeted for.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 2 Comments
★★☆☆☆

“Mother of the bride dress night mare”

Written on: 20/02/2015 by Julissa55 (1 review written)

I purchases a dresss and while the dress was excellent in quality the dress was very binding in that the material had no give. The dress fit as long as I didn't go upstais, set or dance. I tried to explain the delima to the customer service person but all I am getting is to return the dress via my absorbing postal charges and all I will be credited is what is left after the restocking fee is deducted. I was informed I could take it to "my semstress" for alterations. The dress fits it's not… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Jjshouse's Comment

Written on: 20/03/2015

Dear customer,

Thank you for sharing your shopping experience with us and we apologize that we didn't meet our shopping expectations. Would you please send us your order number and request to us with the subject "reviewcentre Review"? Our related department will contact you there and solve your problem as soon as possible.

Thanks,

JJ'sHouse service team:)

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★☆☆☆

“Don't buy here!”

Written on: 21/04/2013 by kcrumble (1 review written)

I didn't have time to run all over town looking for a Mother-of-the-Bride dress to wear to my daughter's wedding, so I took a leap-of-faith and ordered one online from JJ's House. Ordering was easy and it arrived over a week before the deadline date I requested. Problem is, the dress falls off my shoulders because it doesn't fit--I ordered a stock size in order to avoid custom fit charges AND because I felt it would be easier to return if there was a problem, the color is hideous, it's too… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Jjshouse's Response to kcrumble's Review

Written on: 22/04/2013

Thanks for shopping from JJsHouse.com and sharing your shopping experience with us!

We are sorry to hear that the dress from us does not fit well. In JJsHouse.com, our dressmakers always make each dress strictly according to the specifications provided by our customers. So we are also wonderig why the dress does not fit you well. To help us get a detailed information about your order, would you please kindly tell us your order number? Then we would like to look into your case deeply and also work out a top solution for you.

Thanks again for your time. Looking forward to hearing from you soon.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Kcrumble's reply to Jjshouse's Comment

Written on: 23/05/2013

Now that the wedding is over and my house guests have all gone home I have time to deal with this unpleasant issue...

My order number was 1927249399.

I repeat, I did NOT order a custom size, I merely asked for a stock size for which JJsHouse provided the measurements. I actually believed the dress might be too small around my rib cage because of this note on the Size Chart:

Note: Please note that special occasion dresses are sized differently than ready-to-wear clothes. You might find yourself ordering the special occasion dress in a larger size than the size you usually wear.

However, the dress I received was huge all over! If I had taken it in for alterations they would have had to remake the entire thing.

And, I was mislead by Return Policy on the JJsHouse.com site into believing returns were possible. Remember, I have NEVER ordered a dress online before (and will never do it again!!!). This is the statement that encouraged me to take a chance:

1. Contact JJsHouse.com Customer Service to initiate the return process within 7 days upon receiving your item(s).

Please note that we only accept products in their original condition, and we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us and obtain a "Product Return" form that must be included with your package.

Problem was, when I first tried to get a Product Return form the day after I received and tried on the dress, I was stymied by the request for pictures of me in the dress. I simply was not going to have an ugly picture of myself floating about on the Internet--who would? So I spent another day online figuring out how to put in a request for a Product Return form without sending a picture. This was time I didn't have that was wasted, but still well within the seven day time limit the company asked for. And yet, JJsHouse outright refused to take back the dress and give me a refund.

I have now had the opportunity to talk with women I know buy clothes online, and ALL of them have warned me against buying anything from China. Now I understand why the JJsHouse.com website is very careful not to reveal they are located in China. It also explains why most of the positive reviews I have seen for their products appear to have been written by Asians--they probably work for the company!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 2 Comments
overview