robbers

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  • Value For Money

Guest's review of Bradgate Brides, Anstey, Leics

★☆☆☆☆

“robbers”

Written on: 12/08/2012

my daughter went to this shop chose the dress she wanted and left a deposit of £528 ,sadly her wedding fell through, although the dress was not ordered she ask for the deposit to be returned only to be told they would not refund any monies only give credit notes after a year went by we had no reponse from the shop and the manager refused to speak to us we did eventualy get half the money but only threating them with court proceedings because of the cercomstances we decided to cut our losses what i would say dont give this shop the satisfaction of taking your money too early because they wil try every angle not to pay you back be warned

  • Value For Money

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Susannewilkie's Comment

Written on: 28/08/2012

This particular bride came into our salon more than two years before her wedding date even after advising her it was too early. She insisted on trying on and fell in love with a gown. We correctly advised her that it would be discontinued within the next 12 months and she went away and returned with her parents who also loved the gown. They decided to place a 50% deposit to hold the price and to enable her to come back for a remeasure and we were to contact her beforehand if it was discontinued earlier so we could measure and place the order. We do this for the benefit of our brides as some also wish to pay by installements . Please note that If brides are not certain of dates,or measurements due to weight loss etc, gowns should definately not be tried on in any professional salon until 12 months before any wedding date unless they are prepared to place a deposit. Please note that many salons do not allow brides to try on 2 years beforehand and do not contact brides to inform them that any particular gown is being discontinued without a firm deposit. In this instance,many calls were made to arrange a remeasure and no contact was made in return. Eventually we were told of the wedding cancellation and it was advised that the deposit could be utilised within 12 months in full. Six months later we heard from the purchaser asking for the whole amount back. Our terms of business clearly state that only a percentage of the deposit is paid back if the gown is not yet ordered due to the fact that no charge has been made for any appointments and is dependent on the amount of time utilised with a one to one stylist and office procedures.. Please imagine runnng a shop where you spend 4 to 6 hours with a customer , they really wish to have a gown , you do all the work then they change their mind 12 months later? There would not be any bridal salons left in the country to serve all you FAB brides and no where for you to come and select your STUNNING wedding gowns!!! In this instance we gave her back 50% of her deposit willingly and not through court proceedings. These are Trading Standards guidelines wich we abide by. A deposit is there for a reason, to show that the purchaser wishes to order a particular gown and that they are serious about comitting to this choice. I do not know of any shop that you can spend time in, make your selection, place your deposit and then 12 months later ask for your deposit back! VALUE FOR MONEY...? Just ask to see our 10 fullbooks of thank you cards from happy brides..
SUSANNE WILKIE. CUSTOMER SERVICE DIRECTOR

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