written by ladychops on 17/02/2015
Upon booking our wedding, it was decided we would have a day out trying on dresses. We stumbled across the Manchester branch and found a lot of dresses I really liked. I tried a few on and really fell in love with 'the one'.
A couple of days later I took my mum and maid of honour to see and decided to purchase that and the accessories and could not of been happier.
I arranged to pick up my dress (which was made to measure) and decided to take along my jewellery and shoes to try everything together. I thought that way, if any alterations were needed, I could arrange it then. But when I got there and was met with a very rude manageress, I was told I couldn't try it on as they were busy and didn't have time. It was empty!
So basically, they took my money and once the dress was ready to hand over, they couldn't care less. This made me feel so unappreciated and worried about any problems that may be with the dress. I chose to spend money for the most important day in my life in that store and their customer service was appalling!
Although the dress was beautiful and our day was a memorable one, I would never shop in this store again, nor would I advise anybody else to.
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Sakura123's Response to ladychops's Review
Written on: 12/08/2015
True, worse shop ever! They ruin my wedding day , can't believe the dress didn't arrive on time for my wedding!