written by csHubbard61 on 20/08/2015
Bought my dress from berkatex in the London wedding fayre. Paid in full for the dress on the day as full payment was needed 4 weeks after ordering
Unfortunately the wedding was called off 4 months after ordering.
Berkatex would not cancel the order or part or full refund.
Am now left with a £1200 dress that I'm trying to sell.
Please make sure you get wedding insurance
Rude customer service at head office. No sympathy. Told me there's plenty of websites that take pre-owned dresses.
I had not even picked it up from the shop.
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